Support Board
Date/Time: Wed, 12 Mar 2025 16:21:23 +0000
Order not filled with no order rejected message
View Count: 607
| [2022-05-10 16:51:33] |
| User388488 - Posts: 6 |
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Hi, I was trading my live account (AMP, CGQ), had put a sell order in place with time enough, price went through the order and it didn't fill, I didn't get any message neither. As this is the second time that happens in the last 5 months, I would like to troubleshoot this issue, understand it and fix it if possible. The order was a sell stop-limit at 3995.50 at around 9:58 am. Below some facts that may or may not be related: - I trade the MES from an ES chart. - The stop-limit order limit offset is set at 0 for both the primary and the attached orders. - I, initially, always put the order far away from the price I want to enter, then drag and drop it in place once the candle closes. On occasion, if I am a bit slow, the order will be rejected and a message will pop-up (similar to "Trade Order Error - CQG order update. Status: REJECTED. Text: Sell order stop price must be below last trade price ExchangeRejectCode = 2060..."), I understand this. But it was not the case, I believe the order was in place with time enough and there was no message. - After price crossed the order, I cancelled it fast because I didn't know what would happen if price came back and touched the order again. I cheked the trade activity log but cannot see anything relevant, so I don't understand the issue. I attached the file. Could you please support further in order to avoid reocurrence? Thx in advance. |
Private File |
| [2022-05-11 17:07:18] |
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The general reason why this would happen: price went through the order and it didn't fill,
Is because there is a zero offset for the Limit price: - The stop-limit order limit offset is set at 0 for both the primary and the attached orders. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-11 17:07:31
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