Support Board
Date/Time: Wed, 12 Mar 2025 12:02:02 +0000
incorrect account balance
View Count: 639
| [2022-05-09 16:25:41] |
| User624208 - Posts: 8 |
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Good Morning, Sierra Chart account balance display is incorrect, it is showing $328.28 when actual account balance is \41828.28. I am unable to place a live trade, only sim. Thank you |
| [2022-05-09 16:46:55] |
| John - SC Support - Posts: 38598 |
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What trading service are you using?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-09 16:48:50] |
| Sierra_Chart Engineering - Posts: 18750 |
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Make sure Sierra Chart is set to connect to your trading service. Are you using CQG?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-09 18:03:55] |
| User624208 - Posts: 8 |
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no, I do not have CQG, i have SC Data
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| [2022-05-09 18:32:12] |
| User624208 - Posts: 8 |
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I have Denali through SC, I have live date feed and charting is working , it is that my account balance is not accurate. I contacted AMP, but they said I need to go through you. AMP has the corect5 balance on their end.
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| [2022-05-09 18:58:25] |
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If you are using AMP as your broker most likely your account is set up on the CQG system and you need to set Sierra Chart to connect to CQG: CQG Trading Platform Service: Setup Instructions Also if you want to use the Denali Exchange Data Feed, you need to finish the set up regarding the exchanges: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed And refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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