Support Board
Date/Time: Wed, 12 Mar 2025 12:24:36 +0000
Disconnections
View Count: 435
| [2022-05-09 04:57:30] |
| User674409 - Posts: 24 |
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I having a lot of disconnections....It got connected like for 5 mins and then Sierra disconnected, there is a message that I need to add credit....but today (08/may/2022)I added credit (36 usd). I have your email confirmation. Please can you check it. Thanks Ricardo Chavez |
 Captura de Pantalla 2022-05-08 a la(s) 23.56.08.png / V - Attached On 2022-05-09 04:56:52 UTC - Size: 428.36 KB - 115 views |
| [2022-05-09 05:06:02] |
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Your Sierra Chart account is fine. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log When you have a disconnection provide the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) This will provide us the additional information we need. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-09 05:06:20
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| [2022-05-09 13:12:03] |
| User674409 - Posts: 24 |
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You are the one with the problem....look the messages, still saying I dont have credit, and I already made the pay! Fix it!!!
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| Captura de Pantalla 2022-05-09 a la(s) 8.09.52.png / V - Attached On 2022-05-09 13:11:44 UTC - Size: 220.38 KB - 117 views |
| [2022-05-09 13:16:03] |
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Once again your Sierra Chart account is fine. That message looks like an old message as it is no longer present on your account. That does not help us. We need to see the Message Log. Are you having a problem currently? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-09 13:16:39
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| [2022-05-09 13:30:25] |
| User674409 - Posts: 24 |
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there you are... Software version: 2356 64-bit | 2022-05-09 13:09:34.575 Primary Thread ID: 128 | 2022-05-09 13:09:34.575 Usage end date: 2022-05-07 | 2022-05-09 13:09:34.575 Enabled for: Advanced Features 2. | 2022-05-09 13:09:34.575 Enabled for: Sierra Chart Historical Data Service. | 2022-05-09 13:09:34.575 Enabled for: Delayed Denali Exchange Data Feed. | 2022-05-09 13:09:34.575 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-09 13:09:34.576 Current selected Data/Trading service: SC Data - All Services | 2022-05-09 13:09:34.576 Custom symbol settings values: enabled | 2022-05-09 13:09:34.576 Chart Update Interval: 500 | 2022-05-09 13:09:34.576 Intraday Data Storage Time Unit: 0 | 2022-05-09 13:09:34.576 Time Zone: +00:00:00 (UTC+00) | 2022-05-09 13:09:34.576 2022-05-09 13:09:34 Local computer time in UTC | 2022-05-09 13:09:34.576 2022-05-09 13:09:34 Local computer time in SC Time Zone | 2022-05-09 13:09:34.576 2022-05-02 03:08:24 Server time in UTC | 2022-05-09 13:09:34.576 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-05-09 13:09:34.576 Program path: Y:\SierraChart\ | 2022-05-09 13:09:34.576 Data Files path: Y:\SierraChart\Data\ | 2022-05-09 13:09:34.576 OS Version Number: 6.1 | 2022-05-09 13:09:34.578 Locale Setting: C | 2022-05-09 13:09:34.578 DLLs: DOM_Calculation_64-4.dll, UserContributedStudies_64.dll | 2022-05-09 13:09:34.579 Allowed protected custom studies: | 2022-05-09 13:09:34.579 DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-05-09 13:10:31.138 DTC Client socket (1) | Closed. | 2022-05-09 13:10:31.138 DTC Client socket (1) | Deleting network socket now after delay. | 2022-05-09 13:11:31.140 Notice: Sierra Chart usage time has ended. | 2022-05-09 13:28:22.100 * To activate services and add credit, select 'Help >> Add Usage Credit'. | 2022-05-09 13:28:22.100 |
| [2022-05-09 14:11:24] |
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Restart Sierra Chart and follow the Forced Login procedure here: Sierra Chart - Software Login Instructions: Forced Login Make sure you are logging in with this username/Account Name: AC123124 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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