Support Board
Date/Time: Tue, 26 Nov 2024 12:20:24 +0000
Symbol F.US.USAM14 (CQG) not updated in Orders And Positions Windows
View Count: 1041
| [2014-04-28 19:11:24] |
| User18601 - Posts: 31 |
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It seems that "Orders and Positions" window doesn't get any data for Symbol F.US.USAM14 (CQG). I have other symbols active (for CL, ES, JY and GC) and they work OK.
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| [2014-04-28 19:13:33] |
| User18601 - Posts: 31 |
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The problem is only for "Trade Stats for Charts" Tab. The orders are correctly reported in the "Orders" Tab.
Date Time Of Last Edit: 2014-04-28 19:13:55
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| [2014-04-28 20:46:45] |
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There could be a few different reasons for this. Refer to the documentation for how the Trade Stats for Charts tab works: http://www.sierrachart.com/index.php?l=doc/doc_TradeStatusWindows.html#ChartTradeStatsTab Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-29 14:53:13] |
| User33803 - Posts: 40 |
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I see where the problem is (after it drove me crazy). CQG considers that every tick is 0.00001 USD (instead of 31.25 USD) so the amounts in USD were there but they were much less than 0.01 USD so the display was showing 0.00. The problem is that if you change the amount from 0.00001 to 31.25 in the "Chart Settings" -> "Advanced Settings 2" -> "Currency Value per Tick" (as I did previously) it is not taken into account in the "Trade Stats for Charts" P/L. It must be changed in "Chart Settings" -> "Main Settings" -> "Edit Global Symbol Settings" |
| [2014-04-29 17:15:23] |
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The problem was the Currency Value Per Tick setting that we had for these bond futures was not correct in the case of CQG. It has now been corrected. Restart Sierra Chart to get the updated settings for them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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