Support Board
Date/Time: Wed, 12 Mar 2025 12:16:44 +0000
chart not moving in realtime
View Count: 627
| [2022-05-06 16:08:06] |
| User339586 - Posts: 6 |
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chart not moving in real time
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| [2022-05-06 16:21:17] |
| John - SC Support - Posts: 38598 |
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Our servers are showing that you are connected to CQG. Are you setup to get data from CQG? Keep in mind that you are not setup to get real-time data from us. If you are having an issue with CQG data, then you would need to ask your broker about this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-06 21:45:12] |
| User339586 - Posts: 6 |
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I'm having an issue with the replay its only showing the candlestick by the minute not by the seconds
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| [2022-05-06 21:55:56] |
| John - SC Support - Posts: 38598 |
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The is probably because you are replaying downloaded historical data from CQG, which is in 1 minute increments. Refer to the information at the second bullet point here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2351 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-07 00:06:05] |
| User339586 - Posts: 6 |
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i purchased denali from sierra charts and im still having issueswithe the replay not moving in seconds
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| [2022-05-07 17:27:50] |
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You still need to complete the agreements and activate exchanges here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Once this is all completed, re-download the data for each symbol: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-07 17:29:34
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