Support Board
Date/Time: Wed, 12 Mar 2025 12:32:54 +0000
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View Count: 396
| [2022-05-06 06:08:06] |
| User447599 - Posts: 11 |
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Hi all, since yesterday evening I do not receive any chart data via Denali feed. I already downloaded the current version, installed it but did not change anything. Sying "Historical download skipped". I already clicked >>Delete All Data and Download", the measssag log is attached. Thanks and best regards Sarah Date Time Of Last Edit: 2022-05-06 06:42:50
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 Screenshot_1.png / V - Attached On 2022-05-06 06:17:01 UTC - Size: 35.38 KB - 111 views |
| [2022-05-06 07:18:42] |
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The reason you are not getting real-time or historical data from the Denali Exchange Data Feed for the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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