Support Board
Date/Time: Mon, 25 Nov 2024 04:31:00 +0000
Account login
View Count: 759
| [2022-05-03 16:20:56] |
| User302722 - Posts: 3 |
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Hi, I have withdrawn my capital from PhilipCapital to trade on simulator for couple months. CQG has cancelled my logon to the platform. Could you please send me logins to be able to trade on simulator through your platform? I am up to date with my payments and would like to keep trading but like I said on simulator. Sweet futures told me to report to you for this matter. Bests Herve |
| [2022-05-03 17:23:28] |
| John - SC Support - Posts: 36238 |
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Just continue to use the same login for Sierra Chart as you have been. For simulation, we recommend using our Simulated Futures Trading Service. You will find the information for this service here: Simulated Futures Trading Service Since you are getting real-time data for EUREX, there is nothing special you need to do in order to continue to get the real-time data. But, the Simulated Futures Trading Service has options for both real-time and delayed data. So if you decide you do not want to pay for the real-time data while working in simulation, then you can use our Delayed Streaming Data, which has it's own simulated trading service. Refer to the information here for the delayed data: Delayed Exchange Data Feed If you do decide to switch to the Delayed data, then also be aware that you can downgrade your Service Package to Package 5. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-11 14:55:27] |
| Profittrader - Posts: 11 |
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Good Morning Just doing taxes and want to print off expenses in 2023. How do I access Subscription and Data Fees. Thanks Andy Pratt email: eternal@telus.net |
| [2024-04-11 15:36:48] |
| John - SC Support - Posts: 36238 |
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You will find all the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog On the Transaction Log page you can download/print receipts for the payments made by selecting the link in the "Transaction ID" column. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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