Support Board
Date/Time: Mon, 17 Mar 2025 12:16:59 +0000
New CME micro copper futures contract
View Count: 1176
| [2022-05-02 08:49:04] |
| Mattthespaniard - Posts: 41 |
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I can't find the symbol for the new CME micro copper futures contract in the Denali data service. Please advise.
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| [2022-05-02 09:42:03] |
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We have to set this up. We will get this done today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-03 11:36:12] |
| User829162 - Posts: 31 |
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is the new root symbol for Micro Copper is MHG? not in my symbol list Denali/Teton this morning MHGN22_FUT_CME July
Date Time Of Last Edit: 2022-05-03 11:37:07
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| [2022-05-03 14:09:47] |
| Mattthespaniard - Posts: 41 |
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Still unavailable. Should I reload the symbol list or something ?
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| [2022-05-03 15:52:20] |
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We apologize for the delay. We are finishing with the set up today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-04 16:54:06] |
| Mattthespaniard - Posts: 41 |
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I'm afraid I can't see the symbol anywhere. Is there anything I have to do to refresh the symbols list and gain access ? Please advise.
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| [2022-05-04 23:47:49] |
| User829162 - Posts: 31 |
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micro Copper data is available since the Globex Open today
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| [2022-05-05 11:56:07] |
| User146848 - Posts: 124 |
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But the micro contract shows the wrong price format although the symbol settings are right...its in the thousands.
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| [2022-05-05 12:16:05] |
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I'm afraid I can't see the symbol anywhere. Is there anything I have to do to refresh the symbols list and gain access ? Please advise. This symbol is not set up for CQG yet.But the micro contract shows the wrong price format although the symbol settings are right...its in the thousands. We will fix this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-05 12:36:05] |
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The price formatting has been fixed for micro copper. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Also apply the settings to the chart: Global Symbol Settings: Update/Apply Symbol Settings to Charts Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-05 12:36:11
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| [2022-05-05 13:33:22] |
| Mattthespaniard - Posts: 41 |
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"This symbol is not set up for CQG yet." Why not ? Why is there a delay if the contract is live to trade ? Who is responsible ? When can it be expected to have access ? Also, the routing is CQG but the data is Denali. |
| [2022-05-05 13:48:50] |
| User146848 - Posts: 124 |
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Jesus, calm your nipples. No idea, why you are using CQG anyways. Pls consider your attitude.
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| [2022-05-05 13:57:09] |
| Mattthespaniard - Posts: 41 |
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Who are you and why are you talking to me anyway ? My questions are aimed to Sierra.
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| [2022-05-05 14:53:33] |
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We will get the other Trading services done. This is one reason we do not like to support so many different services because adding a symbol is a repetitive process. We will do CQG now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-29 20:51:37] |
| dakart036 - Posts: 1 |
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May I know if this was setup for IBKR? Tried loading MHG-202212-NYMEX and its going to IB for backfill
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| [2022-08-31 22:13:30] |
| Sierra_Chart Engineering - Posts: 18805 |
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We have added Micro Copper for Interactive Brokers. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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