Support Board
Date/Time: Mon, 17 Mar 2025 12:15:37 +0000
refreshing verified trading account enddate not updating
View Count: 1022
| [2022-05-01 10:17:26] |
| User339214 - Posts: 22 |
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I successfully verified my trading account 2 weeks ago and have been using live data. The instructions I followed were... Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees I tried again thinking I was following exactly the same process, but the Verified Trading Accounts Ending Date in my account control panel has not updated and still shows it expires 2 weeks from now. Is this because I should only do once a month rather than say every week (to make sure I always have a months buffer in case I forget), or is it more likely I have done something wrong? |
| [2022-05-02 14:57:46] |
| John - SC Support - Posts: 38678 |
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When you make the connection to your live trading account, the verification date will update to 30 days from the date on which you made the connection. Therefore, you must have done something wrong, or at least it did not update properly. Please try to do the connection again to your live account when you have a moment and see if the verification date updates. What trading service are you trying to connect to, so we can point you to the proper connection instructions to ensure that everything is entered properly? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-15 09:42:39] |
| User339214 - Posts: 22 |
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Hi, since I emailed you I have managed to get it to work fine again once, but since then am struggling to get the date in the account control panel to update again. It is interactive brokers and the I have followed the instructions Interactive Brokers Trading Service: Setup Instructions The log I get is... SC Data - All Services | Connected to server complete. | 2022-05-15 09:30:50.544 Triggering next historical data download in queue. | 2022-05-15 09:30:50.545 Triggering next historical data download in queue. | 2022-05-15 09:30:50.545 Triggering next historical data download in queue. | 2022-05-15 09:30:50.545 Triggering next historical data download in queue. | 2022-05-15 09:30:50.545 No download requests in the queue to start downloads for. | 2022-05-15 09:30:50.547 No download requests in the queue to start downloads for. | 2022-05-15 09:30:50.547 No download requests in the queue to start downloads for. | 2022-05-15 09:30:50.547 No download requests in the queue to start downloads for. | 2022-05-15 09:30:50.547 File >> Disconnect selected. | 2022-05-15 09:33:09.011 SC Data - All Services | Disconnected. | 2022-05-15 09:33:09.011 SC Data - All Services | Disconnected. | 2022-05-15 09:33:18.918 SC Data - All Services | Disconnected. | 2022-05-15 09:33:18.993 Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 2. | 2022-05-15 09:33:18.995 Current selected Data/Trading service: Interactive Brokers | 2022-05-15 09:33:18.995 Symbol settings MD5 received. Request ID: 2. | 2022-05-15 09:33:21.852 Requested symbol settings for service code interactive_brokers.trading. Request ID: 3. | 2022-05-15 09:33:21.852 Symbol settings received. Request ID: 3. | 2022-05-15 09:33:27.464 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 4. | 2022-05-15 09:34:07.701 Current selected Data/Trading service: SC Data - All Services | 2022-05-15 09:34:07.701 Symbol settings MD5 received. Request ID: 4. | 2022-05-15 09:34:10.528 Requested symbol settings for service code scdataallservices. Request ID: 5. | 2022-05-15 09:34:10.528 Symbol settings received. Request ID: 5. | 2022-05-15 09:34:16.504 |
| [2022-05-16 16:33:08] |
| John - SC Support - Posts: 38678 |
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We need to see more of your Message Log when you make the connection to IB. Please give it about 30 seconds and then copy the entire log into this thread and we will take a look.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-21 06:15:06] |
| User339214 - Posts: 22 |
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I tried it again and it worked this time, so not sure why it seems to work only now and again. For reference, here is the log when it worked... File >> Disconnect selected. | 2022-05-21 06:05:35.702 SC Data - All Services | Waiting for socket receive thread to end | 2022-05-21 06:05:35.706 DTC Client socket (1) | CloseSocket call. | 2022-05-21 06:05:35.706 DTC Client socket (1) | Max send buffers used during socket life: 4 | 2022-05-21 06:05:35.706 DTC Client socket (1) | Max send buffer size during socket life: 3780 | 2022-05-21 06:05:35.706 SC Data - All Services | Disconnected from the server. | 2022-05-21 06:05:35.706 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-05-21 06:05:35.706 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-05-21 06:05:35.706 DTC Client socket (2) | CloseSocket call. | 2022-05-21 06:05:35.706 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-05-21 06:05:35.706 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-05-21 06:05:35.706 SC Data - All Services | Disconnected. | 2022-05-21 06:05:35.707 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-05-21 06:05:35.951 DTC Client socket (1) | Closed. | 2022-05-21 06:05:35.951 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-05-21 06:05:36.031 DTC Client socket (2) | Closed. | 2022-05-21 06:05:36.032 SC Data - All Services | Disconnected. | 2022-05-21 06:05:50.198 SC Data - All Services | Disconnected. | 2022-05-21 06:05:50.362 Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 6. | 2022-05-21 06:05:50.364 Current selected Data/Trading service: Interactive Brokers | 2022-05-21 06:05:50.364 Symbol settings MD5 received. Request ID: 6. | 2022-05-21 06:05:53.209 Requested symbol settings for service code interactive_brokers.trading. Request ID: 7. | 2022-05-21 06:05:53.209 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2022-05-21 06:05:56.051 IB TWS socket (1) | Creating socket. | 2022-05-21 06:05:56.051 IB TWS socket (1) | New receive buffer size: 5242880 | 2022-05-21 06:05:56.051 IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2022-05-21 06:05:56.051 Interactive Brokers | Sending API sign: API | 2022-05-21 06:05:56.557 Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2022-05-21 06:05:56.557 Interactive Brokers | TWS server version: 136 | 2022-05-21 06:05:56.581 Interactive Brokers | TWS time: 20220521 16:05:55 AEST | 2022-05-21 06:05:56.581 Interactive Brokers | Connected. Sending Start API command. | 2022-05-21 06:05:56.832 Interactive Brokers | Waiting for account information. | 2022-05-21 06:05:56.832 IB Account information received. | 2022-05-21 06:05:56.836 Interactive Brokers | Received 2 Trade Accounts from TWS. | 2022-05-21 06:05:56.836 Interactive Brokers | Connected to Live account. | 2022-05-21 06:05:56.836 Updated verified funded futures trading account ending date to: 2022-06-20 06:05:56 | 2022-05-21 06:05:56.838 Interactive Brokers | Connected to server complete. | 2022-05-21 06:05:56.838 Triggering next historical data download in queue. | 2022-05-21 06:05:56.844 Triggering next historical data download in queue. | 2022-05-21 06:05:56.844 Triggering next historical data download in queue. | 2022-05-21 06:05:56.844 Triggering next historical data download in queue. | 2022-05-21 06:05:56.844 Updated verified funded futures trading account ending date to: 2022-06-20 06:05:56 | 2022-05-21 06:05:56.845 |
| [2022-05-23 14:04:01] |
| John - SC Support - Posts: 38678 |
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We are glad you got it to work. The only thing we can think of as to why you might have had an issue is that perhaps you did not have the Interactive Brokers software running when you tried to make the connection and it did not work. With IB you are connecting to their software on the local system, so it needs to be running in order to get the connection. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-04 07:04:45] |
| User339214 - Posts: 22 |
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Hi, Back to this issue again, it looks like from the log that it thinks it is updating the verified end date, but this doesn't get reflected in the account info. Any idea why not? from log... IB Account information received. | 2022-09-04 06:53:49.913 Interactive Brokers | Received 2 Trade Accounts from TWS. | 2022-09-04 06:53:49.913 Interactive Brokers | Connected to Live account. | 2022-09-04 06:53:49.913 Updated verified funded futures trading account ending date to: 2022-10-04 06:53:49 | 2022-09-04 06:53:49.913 account info... Last Login: 2022-09-04 06:52:40 (0.14 hours ago) Denali Exchanges Cost: 3.5 USD / Month Verified Trading Accounts Ending Date: 2022-09-26. |
| [2022-09-04 09:08:43] |
| Sierra_Chart Engineering - Posts: 18805 |
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Yes that is true because there is a certain rule that is followed. If there is more than two weeks (we would have to check on the exact time) remaining then it will not update for your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-04 09:09:37
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| [2022-09-04 15:26:03] |
| User339214 - Posts: 22 |
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Thanks. It would be great if you put this detail in the online instructions. I've spent a lot of time trying to get it to work - now I know why it wont!
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