Support Board
Date/Time: Sun, 16 Mar 2025 08:43:30 +0000
Data lag issue
View Count: 586
| [2022-04-25 14:42:40] |
| 12VMan - Posts: 45 |
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Hello, Sierra has a severe lag for me today. I've manually deleted all of the .dly and .scid files and the issue persists. Can you help troubhleshoot? Thank you |
| [2022-04-25 14:51:13] |
| 12VMan - Posts: 45 |
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Fyi, I use Denali
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| [2022-04-25 15:29:23] |
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Yes, the lag would be 10 minutes in your case. The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-08 13:45:48] |
| 12VMan - Posts: 45 |
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Hello, I've connected to my funded account and can see my account balance correctly, but am still receiving delayed data when I reconnect to SC Data - All Services? Thank you |
| [2022-08-08 13:52:54] |
| Sierra_Chart Engineering - Posts: 18797 |
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You need to activate the exchanges that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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