Support Board
Date/Time: Tue, 11 Mar 2025 16:42:59 +0000
Error exchange
View Count: 402
| [2022-04-22 15:51:29] |
| Amal74 - Posts: 1 |
|
Hello, I trade the ZB (CBOT) with the Rithmic flow and since yesterday I have an error telling me "Symbol is unknown" Exchange not authorized. Could you help me? Thank you for your help. |
| [2022-04-22 16:18:36] |
| John - SC Support - Posts: 38579 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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