Support Board
Date/Time: Tue, 26 Nov 2024 11:19:21 +0000
Extended line drawings disappear/reappear when charts are re-sized
View Count: 1546
| [2014-04-24 21:47:42] |
| User66804 - Posts: 14 |
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I am having an issue with AT/Sierra charts that I can not resolve. I use the extended line drawing under tools, on my charts to identify support & resistance (long & short term). I recently uploaded the latest version and notice that when I re-size my charts that these support & resistance lines disappear and reappear depending on the size of the chart window. It has been a month or so since I last updated so there may be other versions affected. I have used two different operating systems with the same results. http://www.sierrachart.com/image.php?l=1398375115842.png |
| [2014-04-24 22:55:51] |
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There might be a problem with this in the version you are running. Update Sierra Chart by selecting Help >> Download Current Version. There were recent changes with the mapping of chart drawings to screen coordinates and chart drawing clipping. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-25 00:40:08] |
| User66804 - Posts: 14 |
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I am running the latest version on both operating systems I have available and the results have been the same.
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| [2014-04-25 04:49:06] |
| User66804 - Posts: 14 |
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I completely removed Sierra Charts and re-installed the software, version 1127, with the same results. I also tried creating a new chart from scratch, thinking that maybe there was an issue with the updated/existing charts I have been using, but again found the same problem. This has been really frustrating because I use these lines to identify support and resistance with my trading and without them it is like trading blind. I have been using Infinity AT/Sierra Charts for the last 3 years and have been very happy with your product. Hopefully we can get this issue resolved quickly, because it is a real show stopper for me.
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| [2014-04-25 07:14:09] |
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I completely removed Sierra Charts and re-installed the software
There was no need to do this. It would not help.What we need from you is a Chartbook containing a single chart with the lines and then we will test it to determine what the problem is. Follow these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-25 16:33:33] |
| User66804 - Posts: 14 |
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Here is the chart requested...
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 Chartbook - ES - Temp.cht - Attached On 2014-04-25 16:31:11 UTC - Size: 163.46 KB - 454 views Attachment Deleted. |
| [2014-04-25 19:14:46] |
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We see what the problem is. We are thinking about how to solve this. The way that Extending Lines work requires special consideration. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-25 19:15:09
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