Support Board
Date/Time: Tue, 26 Nov 2024 11:37:47 +0000
Incomplete FX chart data?
View Count: 1511
| [2014-04-24 17:41:26] |
| User26137 - Posts: 6 |
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When I open an intraday FX chart I only get e date for the past 3 or 4 days. When I switch to a historical chart the date does back to last Sep or later as a daily chart. Is there something in SC blocking the printing of more days of data? |
| [2014-04-24 17:56:40] |
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To view more data, refer to help topic 42 here: https://www.sierrachart.com/index.php?l=doc/helpdetails42.html#h42.1 Sierra Chart Support |
| [2014-04-25 17:49:35] |
| User26137 - Posts: 6 |
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Still do not get adequate data. Both tick/non tick were set at 186 Days to down load set at 40. EUR/USD has 7 or so days. GBP/USD has only 3 days.
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| [2014-04-25 18:09:43] |
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The problem is you did not follow through all of the steps in help topic 42.1. Be sure to follow all of the steps in help topic 42.1 here: https://www.sierrachart.com/index.php?l=doc/helpdetails42.html#h42.1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-25 20:01:52] |
| User26137 - Posts: 6 |
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The data does not seem to be down loading as only one day is stored in file? Could this be an issue with the data provider?
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| [2014-04-25 20:03:20] |
| User26137 - Posts: 6 |
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An edit note says it will download from 00:00:00?
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| [2014-04-25 20:08:39] |
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We see now that you are using OEC. We did not check on that previously. We now understand the nature of the problem. The historical data you are getting is coming from OEC and they have a very limited amount of historical data. What you need to do is enable Global Settings >> Data/Trade Service Settings >> Support Alternate Forex Historical Data. After this re-download the data as instructed in help topic 42.1. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-25 20:09:30
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| [2014-04-27 22:28:33] |
| User26137 - Posts: 6 |
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That did it. Thanks.
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