Support Board
Date/Time: Tue, 26 Nov 2024 13:53:20 +0000
Uknown numbers on my chart after recent update 2522
View Count: 1381
| [2022-04-06 00:40:38] |
| User488171 - Posts: 24 |
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Please let me know how can i add a custom time on the intaday chart something like a 3 min or 15 min. I also want to know how can i have a live timer on the candle so can see when the new candle is about to begin? Thanks https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=63141 |
| [2022-04-06 13:52:17] |
| John - SC Support - Posts: 36286 |
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Refer to the following for how to change the time of a chart: Chart Settings: Days-Minutes-Seconds-Milliseconds Per Bar (Chart >> Chart Settings >> Bar Period >> Intraday Chart Bar Period Settings menu) Refer to the following for the Countdown Timer: Countdown Timer For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-27 17:20:25] |
| User488171 - Posts: 24 |
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Please advise me how i can trade simulation futures. I have followed your steps to switch Data Trade Service to "Trading Evaluator" My stocks charts are moving without any delays but futures chart is frozen? Thanks
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 frozen futures-trading-simulator.PNG / V - Attached On 2022-06-27 17:20:08 UTC - Size: 67.3 KB - 163 views |
| [2022-06-27 17:41:33] |
| John - SC Support - Posts: 36286 |
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You need to change your symbols when you are connected to the Trading Evaluator. Pretty much any time you change the Current Selected Service, you will want to update your symbols to the match the current service. To do this, select Edit >> Translate Symbols to Current Service.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-29 19:00:36] |
| User488171 - Posts: 24 |
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How do i display trade history or order fills in my chart. When trading using Trading Dom. This will help me analyze my entries and exits. Thank You
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| [2022-06-30 16:33:00] |
| John - SC Support - Posts: 36286 |
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Refer to the following: Chart Trading and the Chart DOM: Displaying Order Fills on the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-01 14:34:14] |
| User488171 - Posts: 24 |
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Can you please direct me how i can add custom amount $$ for trading evaluator mode. Thank you
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| [2022-07-01 14:57:30] |
| User488171 - Posts: 24 |
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How do i resolve this i keep getting error when trying to set up a trading account in the trading evaluator mode! Trading Evaluator (Order reject). Info: Trade Account 'Unset' is not authorized. Authorized accounts: . Internal Order ID: 274. Service Order ID: (none). Symbol: SIU22. Account: Unset | 2022-07-01 10:56:25.418 * [/b] |
| [2022-07-01 15:27:23] |
| John - SC Support - Posts: 36286 |
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It sounds like you have not gone through the setup to create an account for the Trading Evaluator. Follow through the steps at the following link: Simulated Futures Trading Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-01 15:58:07] |
| User488171 - Posts: 24 |
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Excellent one more thing how do i change color for this window highlighted ? Thanks
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| how-to-change-colors.PNG / V - Attached On 2022-07-01 15:57:51 UTC - Size: 8.79 KB - 170 views |
| [2022-07-01 17:03:34] |
| John - SC Support - Posts: 36286 |
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Those are your Order Fills. Refer to the information starting here: Customizing Fonts, Colors, Line Styles, and Widths for Chart Trading, Chart DOM, and Trade DOM: Chart Trading Order Fill Buy Entry For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-04 17:01:21] |
| User488171 - Posts: 24 |
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How i can i see actual $$ earned instead of Points system? Please refer to the image what i currently have and what i want to have
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| how to displaydollars.PNG / V - Attached On 2022-07-04 16:58:09 UTC - Size: 60.27 KB - 165 views thiswhatiwantodisplayonmytrades.PNG / V - Attached On 2022-07-04 17:00:46 UTC - Size: 353.36 KB - 181 views |
| [2022-07-05 18:02:30] |
| John - SC Support - Posts: 36286 |
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Refer to the following setting: Chart Settings: Profit/Loss Format (List) (Chart >> Chart Settings >> Trading menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-19 16:17:17] |
| User488171 - Posts: 24 |
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How to Plot Divergence Lines on my Cummulate Delta Using Divergence Detector Study. I have attached a sample of manually ploting the divergence line i want the study to do that for me automatically. If you can please walk me through necessary steps to achieve that. Thank you
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| how-to-plot-divergence.png / V - Attached On 2022-07-19 16:16:52 UTC - Size: 99.85 KB - 176 views |
| [2022-07-19 17:10:53] |
| John - SC Support - Posts: 36286 |
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Add the Divergence Detector Study to the chart and set then refer to the instructions for basing a study on another study here: Chart Studies: Settings and Inputs Tab >> Based On - Basing a Study on Another Study Also refer to the information for the Inputs for the Divergence Detector study itself here: Divergence Detector The Divergence Detector, by default, draws arrows up or down for the divergence. You may want to change the Draw Style to Line - Skip Zeros to get a line. Refer to the following: Chart Studies: Line - Skip Zeros (ACSIL: DRAWSTYLE_LINE_SKIP_ZEROS) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-18 15:47:31] |
| User488171 - Posts: 24 |
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How do i customize buttons on the trading dom to a smaller qty. Thank You
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| trading-dom-button-size-adjustment.PNG / V - Attached On 2022-08-18 15:47:07 UTC - Size: 11.31 KB - 141 views |
| [2022-08-18 17:32:57] |
| John - SC Support - Posts: 36286 |
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Refer to the following: Basic Trading and the Trade Window: Set >> Button 1-6 Quantity For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-27 12:38:50] |
| User488171 - Posts: 24 |
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Please help me. How can i get auto spacing feature enabled on the platform? So i don't manually scroll to give me that spacing between price and the chart. Sample attached. Thanks
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| auto spacing-sierra.png / V - Attached On 2022-10-27 12:38:22 UTC - Size: 97.93 KB - 124 views Attachment Deleted. |
| [2022-10-27 15:54:41] |
| John - SC Support - Posts: 36286 |
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Refer to the following: Chart Menu: Lock Fill Space (Chart menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-31 01:36:10] |
| User488171 - Posts: 24 |
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Please let me know how i can add an indicator that automatically marks high and low for sessions. I am mostly looking for Hong Kong and London Hours for futures. Thanks & Happy New Years :)
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| [2023-01-03 17:48:55] |
| John - SC Support - Posts: 36286 |
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Refer to the following: High/Low for Time Period - Extended For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-12 11:52:55] |
| User488171 - Posts: 24 |
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Dear Support, I have updated my sierra to latest version 2522 and now i see some random numbers appear on all of my charts. Please help me removing them from my charts. Thanks |
| uknown-number-onchart.jpg / V - Attached On 2023-07-12 11:52:32 UTC - Size: 74.41 KB - 117 views Attachment Deleted. |
| [2023-07-12 14:08:16] |
| Sierra_Chart Engineering - Posts: 17179 |
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Do you know what is causing those to display? That is not obvious to us. They could be caused by a study or Chart Drawing. Remove the studies from the chart through Analysis >> Studies. And check the chart drawings through Tools >> Manage Chart Drawings Window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-04 12:13:45] |
| User488171 - Posts: 24 |
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Dear Support after updating to latest version 2567 i get a msg log stating historical download skipped. I am unable to view any previous data. Please help how do i fix this issue!
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| error-data.png / V - Attached On 2023-12-04 12:13:12 UTC - Size: 33.72 KB - 65 views Attachment Deleted. |
| [2023-12-04 14:27:28] |
| Sierra_Chart Engineering - Posts: 17179 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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