Support Board
Date/Time: Mon, 10 Mar 2025 19:32:19 +0000
When using live account (GQC or Rhitmic for order routing only) no NYMEX data loading
View Count: 750
| [2022-04-04 17:10:12] |
| User447599 - Posts: 11 |
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When I am in simulation mode and using the SC datafeed, I get NYMEX data loaded for CL. As soon as I go to Rithmics or GQC for order routing and also set "allow support for Sierra chart data feed=YES", the data for NYMEX is not loaded for CL. Note: Loading ES works perfectly the issue only occurs with CL/NYMEX products. What is the reason for this? Date Time Of Last Edit: 2022-04-04 17:27:44
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| [2022-04-04 17:32:34] |
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This is because you need to activate the NYMEX exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-04 17:32:53
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| [2022-04-04 17:45:31] |
| User447599 - Posts: 11 |
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Thanks for your quick reply. I activated the NYMEX exchange some minutes ago but still do not receive the data.
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| [2022-04-04 17:54:04] |
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Restart Sierra Chart. And if you still have a problem: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-04 18:15:40] |
| User447599 - Posts: 11 |
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Hi ....many thanks after following your guiding it works and NYMEX data were loaded. Just to make sure that I do not pay double next month: When I need the data from CME+NYMEX I can deactivate the service "CME with Market Depth for nonprofessional Trading accounts" and only need to activate the service "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts". Is that correct? |
| [2022-04-04 18:23:56] |
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Yes that is correct. We deactivated the other exchanges for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-04 18:39:54] |
| User447599 - Posts: 11 |
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Your support service and very short reaction time is awesome!!!! Thanks a lot and kind regards from Germany :-)
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