Support Board
Date/Time: Mon, 10 Mar 2025 19:30:35 +0000
NO DATA ON MY CHARTS
View Count: 420
| [2022-04-01 19:22:13] |
| User483839 - Posts: 15 |
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Hi I am not able to get any data on my charts, everything was working fine earlier today but now there is no data, the chart data was up to 2:30 PM Today
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| [2022-04-01 20:16:38] |
| John - SC Support - Posts: 38547 |
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Your Denali Exchange Data Feed exchanges did not renew today (April 1, 2022) due to insufficient funds in your account when we tried to perform the renewal. You can reactivate the exchanges by going to the Recurring Services page, scrolling to the bottom and selecting the button for Reactivate Exchange for the exchanges you want to renew. You can access the Recurring Services page here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices Keep in mind that the exchanges renew each month on the first day of the month. This is separate from your Sierra Chart Usage Time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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