Support Board
Date/Time: Mon, 10 Mar 2025 17:24:22 +0000
Connection Error Message
View Count: 673
| [2022-04-01 15:33:23] |
| User525229 - Posts: 1 |
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Hello Support. I just renewed my subscription for this month, but I'm not able to connect. Getting the following error message: Connection error message from service: CQG WebAPI / Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. / Date-Time: 2022-04-01 02:46:57 Please advise. Thank you. Miron Teodor |
| [2022-04-01 15:59:17] |
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We see you are using CQG. Therefore, refer to item 12 here: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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