Support Board
Date/Time: Mon, 10 Mar 2025 19:34:05 +0000
none of my pairs are working
View Count: 454
| [2022-04-01 15:30:28] |
| Mr Obinna Edeh - Posts: 9 |
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Hi There, None of my pair are working any specifi reason. Regards, |
| [2022-04-01 18:09:24] |
| John - SC Support - Posts: 38547 |
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Please give us one specific symbol for which you are having an issue and let us know the exact problem you are having (no data, some data, only updates every once in a awhile, etc.).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-02 23:30:43] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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