Support Board
Date/Time: Sat, 12 Jul 2025 06:36:47 +0000
Nasdaq Indices Symbol Not Working
View Count: 666
| [2022-04-01 15:22:20] |
| User609134 - Posts: 14 |
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Hi, The data feed for $INX and all other symbols sitting within the Nasdaq Indices feed is/are not working. I have never experienced this before. CME data is fine. I have updated to the current version of Sierra, re-loaded the charts on numerous occasions the feed is static and can only be updated if disconnect and reconnect data. I do not trade via Sierra or a futures broker - I spreadbet via a broker outside of Sierra charts. I pay $25 per month for the SC Data feed and $5 per index - this in addition to the Denali fee. |
| [2022-04-01 18:08:27] |
| John - SC Support - Posts: 40857 |
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Your account setup looks good, so you should not be having an issue with $INX. We need to see your Message Log to see if there is any information in there. Please follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-04 14:10:41] |
| User609134 - Posts: 14 |
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Hi, Unfortunately I am still not receiving any data for $IUXX and all other symbols sitting within the Nasdaq suite. Please see below a copy of the message log. Software version: 2376 64-bit | 2022-04-04 10:07:27.938 Primary Thread ID: 12624 | 2022-04-04 10:07:27.938 Usage end date: 2022-08-08 | 2022-04-04 10:07:27.938 Enabled for: Sierra Chart Historical Data Service. | 2022-04-04 10:07:27.938 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2022-04-04 10:07:27.938 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-04-04 10:07:27.938 Enabled for: Delayed Denali Exchange Data Feed. | 2022-04-04 10:07:27.938 Enabled for exchange: S&P Indices | 2022-04-04 10:07:27.938 Enabled for exchange: Euronext Equities Delayed | 2022-04-04 10:07:27.938 Enabled for exchange2: CME | 2022-04-04 10:07:27.938 Enabled for exchange2: fairx_exchange.data | 2022-04-04 10:07:27.938 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-04-04 10:07:27.938 Current selected Data/Trading service: SC Data - All Services | 2022-04-04 10:07:27.938 Custom symbol settings values: enabled | 2022-04-04 10:07:27.938 Chart Update Interval: 500 | 2022-04-04 10:07:27.938 Intraday Data Storage Time Unit: 0 | 2022-04-04 10:07:27.938 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-04-04 10:07:27.938 2022-04-04 14:07:27 Local computer time in UTC | 2022-04-04 10:07:27.938 2022-04-04 10:07:27 Local computer time in SC Time Zone | 2022-04-04 10:07:27.938 2022-04-04 06:41:35 Server time in UTC | 2022-04-04 10:07:27.938 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-04-04 10:07:27.938 Program path: C:\SierraChart\ | 2022-04-04 10:07:27.938 Data Files path: C:\SierraChart\Data\ | 2022-04-04 10:07:27.938 OS Version Number: 10.0 | 2022-04-04 10:07:27.938 Locale Setting: C | 2022-04-04 10:07:27.938 DLLs: MAutoFloorCeiling_64.dll, MBidAskOscillator_64.dll, MBoxChart_64.dll, MBoxHistogram_64.dll, MBoxWaveXE_64.dll, MCumulativeDelta_64.dll, MGannSwing_64.dll, MPace_64.dll, MWaveChart_64.dll, MWaveHistogram_64.dll, RIOT DAY OPEN OHLC.dll, TradingriotSuite_64.dll, UserContributedStudies_64.dll | 2022-04-04 10:07:27.938 Allowed protected custom studies: zyp_download_free | 2022-04-04 10:07:27.938 Crash reporter started: true | 2022-04-04 10:07:27.938 $IUXX 1 Min #5 | Reloading chart. | 2022-04-04 10:08:12.148 $IUXX 1 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-04 10:08:12.192 $IUXX 1 Min #5 | Reloading chart. | 2022-04-04 10:08:31.850 $IUXX 1 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-04 10:08:31.892 DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-04-04 10:09:07.873 DTC Client socket (1) | Closed. | 2022-04-04 10:09:07.873 DTC Client socket (4) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-04-04 10:09:07.873 DTC Client socket (4) | Closed. | 2022-04-04 10:09:07.873 DTC Client socket (1) | Deleting network socket now after delay. | 2022-04-04 10:09:37.884 DTC Client socket (4) | Deleting network socket now after delay. | 2022-04-04 10:09:37.884 |
| [2022-04-04 14:32:29] |
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You will need to activate the NASDAQ indices exchange here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-04 14:32:48
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| [2022-04-04 14:56:30] |
| User609134 - Posts: 14 |
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That's really odd. I did not de-activate the exchange - both the S&P and Nasdaq exchanges have been live on my account for quite some time. I will re-activate it now - very odd. Thank you for your help. |
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