Home >> Support Board

Support Board

Date/Time: Mon, 10 Mar 2025 17:05:31 +0000

How to Post a Message for Support

AMP CQG can not connect

View Count: 929

[2022-03-30 10:23:45] #1 [Go To First Post]
User904434 - Posts: 63
I can not connect my Sierra Chart with CQG. All looks good but is not working.?

[2022-03-30 12:29:21] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-03-30 13:30:24] #3 [Go To First Post]
User904434 - Posts: 63
DTC Protocol Server feature not enabled for Sierra Chart account. \| 2022-03-30 10:46:01.351 * Reading Internal Order ID file. \| 2022-03-30 10:46:01.351 Reading Trade Orders file. \| 2022-03-30 10:46:01.498 Reading Trade Positions file. \| 2022-03-30 10:46:01.498 Reading Trade Account Data files. \| 2022-03-30 10:46:01.498 UDPListener (1472). Port 22904 \| Listening on UDP port 22904. \| 2022-03-30 10:46:01.531 Software version: 2376 64-bit \| 2022-03-30 10:46:01.531 Primary Thread ID: 18060 \| 2022-03-30 10:46:01.531 Usage end date: 2022-04-13 \| 2022-03-30 10:46:01.531 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. \| 2022-03-30 10:46:01.531 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. \| 2022-03-30 10:46:01.531 * Allow Support for Sierra Chart Data Feeds is enabled. \| 2022-03-30 10:46:01.532 Current selected Data/Trading service: CQG WebAPI \| 2022-03-30 10:46:01.532 Custom symbol settings values: enabled \| 2022-03-30 10:46:01.532 Chart Update Interval: 500 \| 2022-03-30 10:46:01.532 Intraday Data Storage Time Unit: 0 \| 2022-03-30 10:46:01.532 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) \| 2022-03-30 10:46:01.532 2022-03-30 09:46:01 Local computer time in UTC \| 2022-03-30 10:46:01.532 2022-03-30 10:46:01 Local computer time in SC Time Zone \| 2022-03-30 10:46:01.532 2022-03-30 09:46:01 Server time in UTC \| 2022-03-30 10:46:01.532 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2022-03-30 10:46:01.532 Program path: C:\SierraChart\ \| 2022-03-30 10:46:01.532 Data Files path: C:\SierraChart\Data\ \| 2022-03-30 10:46:01.532 OS Version Number: 10.0 \| 2022-03-30 10:46:01.532 Locale Setting: C \| 2022-03-30 10:46:01.532 DLLs: DivergenceDetector_64.dll, DynamicStopLoss_64.dll, EndedAuction_64.dll, ExahustionDetector_64.dll, JoboPinch_64.dll, LinearRegressionLocation_64.dll, PivotLine_64.dll, PoorStructure_64.dll, PrevReferences_64.dll, PriceTickDivergence_64.dll, ProfilePeriods_64.dll, ProfileValue_64.dll, ReconstructedTape_64.dll, StatisticsBubbles_64.dll, TickStatistics_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VolumeComparison_64.dll, VolumeTickerComparison_64.dll \| 2022-03-30 10:46:01.533 Allowed protected custom studies: \| 2022-03-30 10:46:01.533 Crash reporter started: true \| 2022-03-30 10:46:01.533 (Log content removed) Triggering next historical data download in queue. \| 2022-03-30 14:23:28.961 No download requests in the queue to start downloads for. \| 2022-03-30 14:23:28.961 CQG WebAPI \| Sending positions subscribe request. RequestID: 350836 \| 2022-03-30 14:23:30.051 CQG WebAPI \| Sending orders subscribe request. RequestID: 350837 \| 2022-03-30 14:23:30.051 Requesting market depth updates for: F.US.MESM22 if supported. \| 2022-03-30 14:23:32.034 CQG WebAPI \| Requesting market data including full depth for F.US.MESM22 \| 2022-03-30 14:23:32.034 CQG WebAPI \| Market data subscription for F.US.MESM22 was unsuccessful. Text: Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. \| 2022-03-30 14:23:32.331 Symbol Error - F.US.MESM22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. \| 2022-03-30 14:23:32.331 CQG WebSocket socket (1) \| Deleting network socket now after delay. \| 2022-03-30 14:23:57.526 CQG WebSocket socket (2) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2022-03-30 14:24:57.541 CQG WebSocket socket (2) \| Closed. \| 2022-03-30 14:24:57.541 CQG WebSocket socket (2) \| Deleting network socket now after delay. \| 2022-03-30 14:25:27.550 Date Time Of Last Edit: 2022-03-30 13:35:56

[2022-03-30 13:35:03] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Complete the exchange agreements and activate the required exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation&UserID=167817#DenaliCME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-03-30 14:05:28] #5 [Go To First Post]
User904434 - Posts: 63
My account has beeen tagged as professional althoght all my documents I am signing as non-professional? Any way should I activate: CME E-mini, For professionals and users without a trading account for 66 USD/month - to activate/ connect CQG with sierra for CME E mini?

[2022-03-30 14:34:42] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
So you are actually a nonprofessional? Not professional. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-03-30 18:02:21] #7 [Go To First Post]
User904434 - Posts: 63
Can you help me which package I should choose?

[2022-03-30 18:19:12] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will have someone follow up with you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-03-30 18:24:47] #9 [Go To First Post]
SC Support - Posts: 1940
Hi User904434, with regard to the Market Data Agreements, please re-complete them here and be sure to include your Futures Trading Account Information. Thank you https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements

[2022-03-30 18:34:34] #10 [Go To First Post]
SC Support - Posts: 1940
Hi User904434, I tried you with a phone call to see if we could help that way, please let me know if you want me to try you back. Date Time Of Last Edit: 2022-03-30 18:38:08

[2022-03-30 18:36:36] #11 [Go To First Post]
User904434 - Posts: 63
Yes but Iam in Africa and connection is very expensive you can call me on whats up +48728999822,

[2022-03-30 18:37:59] #12 [Go To First Post]
SC Support - Posts: 1940
I see you are consistently missing your Futures Trading Account Information from the form, with your Futures Trading Account being at AMP, "AMP Futures" should be your "Clearing Firm" and your Futures Trading Account Number should be something like "AC123456". https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements

[2022-03-30 18:38:05] #13 [Go To First Post]
User904434 - Posts: 63
future account is AMP

[2022-03-30 18:40:51] #14 [Go To First Post]
SC Support - Posts: 1940
Please re-complete the Uniform Subscriber Agreement given that your Futures Trading Account is at AMP, "AMP Futures" should be your "Clearing Firm" and your Futures Trading Account Number should be something like "AC123456". https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements

[2022-03-30 18:45:36] #15 [Go To First Post]
SC Support - Posts: 1940
Agreement Accepted. Thank you Now you can activate the Real-time CME Group Exchange Data that you need via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME You might wait to activate real-time data until the 1st of next month, so you are not paying a full exchange fee for just 1.5 days. Your decision. If you will be using the Denali Exchange Data Feed integrated with CQG Order Routing, follow the instructions here: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services (note: the key element of the set-up instructions is step #5, please enable [Common Settings]: "Allow Support for Sierra Chart Data Feeds"="Yes") We hope that you will be taking advantage of Teton Order Routing when that is available at AMP, hopefully in the near future: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-30 18:48:19

[2022-03-30 18:48:40] #16 [Go To First Post]
User904434 - Posts: 63
Thank you so much

[2022-03-31 09:57:19] #17 [Go To First Post]
User904434 - Posts: 63
I think now (after payment for CME) it is working but I do not see any market depth - before ( when I used only data feed Denali from Sierra Chart) I saw like 20 levels.

[2022-03-31 13:47:47] #18 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to this section here regarding this: Real-Time Exchange Data Feeds Available From Sierra Chart: Adding Support for CME Market Depth Data Also refer to: File Menu: Not Receiving the Full Number of Market Depth Levels Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-31 13:48:15

[2022-03-31 15:52:08] #19 [Go To First Post]
DianaPena - Posts: 33
HI. I happened to see your post needing help selecting the right package and connecting your AMP/CQG with Sierra Chart. If you'd like, You can watch this video I made explaining the steps. https://youtu.be/IkSwwrzGnB0 Hope that helps.

To post a message in this thread, you need to log in with your Sierra Chart account: