Support Board
Date/Time: Mon, 10 Mar 2025 17:34:15 +0000
monthly connection to get eraltime data
View Count: 672
| [2022-03-28 17:48:29] |
| Don H - Posts: 31 |
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Not sure how to renew monthly connection to keep real time data with cme. Have an AMP futures account.
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| [2022-03-28 18:54:23] |
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Follow the instructions here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees AMP uses CQG, so you need to go through these particular set up instructions during the steps linked above: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-31 17:49:22] |
| Don H - Posts: 31 |
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pressed disconnect and then to data/trade where I switched to cqg in data settings then switched back and reconnected to SC all services with connect to data feed but realtime connection does happen- message reading | connection error message from CQG Web/Logon unsuccessful. Server message.Username or password is incorrect. Not sure what to do |
| [2022-03-31 18:11:51] |
| John - SC Support - Posts: 38544 |
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The Username or Password you entered for CQG were incorrect. Try entering them again and if you continue to get the same message then you would need to check with your broker to see about changing the password.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-31 18:27:36] |
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Refer to 5 here: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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