Support Board
Date/Time: Mon, 10 Mar 2025 14:39:52 +0000
frequent disconnections
View Count: 504
| [2022-03-24 15:00:10] |
| User362215 - Posts: 11 |
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please tell me what is wrong...what do I need to change or is it just the way your system operates, I'm having frequent disconnections and waiting for reconnections!!!
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| [2022-03-24 15:02:01] |
| User362215 - Posts: 11 |
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please tell me what is wrong...what do I need to change or is it just the way your system operates, I'm having frequent disconnections and waiting for reconnections!!!
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| [2022-03-24 15:17:36] |
| User362215 - Posts: 11 |
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please tell me what is wrong...what do I need to change or is it just the way your system operates, I'm having frequent disconnections and waiting for reconnections!!!
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| [2022-03-24 15:42:16] |
| User362215 - Posts: 11 |
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What language do I need to use to get a response? German? Hindi? Apparently English gets no response?
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| [2022-03-24 16:03:34] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-24 18:20:01] |
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We apologize for the delay. We do not see any issue on our side regarding disconnections when Sierra Chart is set to use Transact in the newer versions. We first want you to clear the Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log And then provide the message log following these instructions when the disconnection occurs: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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