Support Board
Date/Time: Mon, 10 Mar 2025 13:21:15 +0000
Transact client subscription cancellation or inactivation
View Count: 477
| [2022-03-24 14:20:04] |
| dogdoc - Posts: 2 |
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Is it possible to inactivate my subscription to SC? I am a Transact client and no longer able to get live data on SC. It is possible I may want to use SC in the future, if I change brokers. Thanks
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| [2022-03-24 16:07:43] |
| John - SC Support - Posts: 38516 |
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To stop your subscription you just set the package selection for renewal to "None". This means that when your next renewal is due, the system will not automatically renew. We see that your account is already setup this way. Therefore, when your current Usage Time ends on April 6, 2022, it will not renew and your account will be in an "expired" state. You can come back at any time and add funds and reactivate your account. The instructions to do this can be found here: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-24 20:21:37] |
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You do not need to change brokers. We have developed this easy solution to authorize the CME data at nonprofessional fees: Easy Solution to CME Funded Trading Account Requirement So that you can restore the CME real-time data access. Let us know if you need more help. what you can do right now is follow the instructions here: Software Download: Full Control Rollback Procedure And roll back to version 2353 to be able to connect to Transact to authorize the CME real-time data which you are obtaining through the Denali Exchange Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-24 20:38:23
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