Support Board
Date/Time: Mon, 10 Mar 2025 10:48:57 +0000
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| [2022-03-22 15:13:09] |
| David Blackwell - Posts: 1 |
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I have an active account, filled out required documentation and activated services through Sierra to have live denali data. I have connected to SC Data through sierra charts platform and reconnected to evaluation service to still find i do not have historical data. Is there something I am missing here?
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| [2022-03-22 16:41:24] |
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The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. ---- If you have an issue with historical data, make sure you are using the correct symbols: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-22 16:43:15
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