Support Board
Date/Time: Mon, 10 Mar 2025 10:22:58 +0000
Issues with data feed
View Count: 397
| [2022-03-22 02:50:47] |
| SierraUser - Posts: 3 |
|
Dear Sierra Charts team, My data feed has not been updated since 18 March using the <SC Data- All Services>. When I attempt to connect to the NASDAQ Totalview <NQTV symbols> it was working fine on the 18 March but since yesterday, I receive an error saying <Symbol not found>. I was wondering if there is an service I somehow missed renewing or is there an issue with my account in accessing the data feed. Thank you for your assistance! |
| [2022-03-22 09:17:52] |
| |
|
First thing to do is to update Sierra Chart to the current version: Software Download: Fast Update If you need more help: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: