Support Board
Date/Time: Tue, 11 Mar 2025 00:57:03 +0000
No data FDXMH22 since 03/18 1pm
View Count: 1017
| [2022-03-21 11:26:31] |
| JIHANE SEHAD - Posts: 18 |
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Hello, I have no data since march 18 1pm. I have upgraded my package from 5 to 11 to have a direct data access but still this morning on the futures dax mini I have no data. Could you help please? Thank you, Jihane |
| [2022-03-21 11:31:25] |
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You need to roll over to the June contract. March 2022 is no longer trading. Instructions: Changing to a New Futures Contract Month Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-22 10:58:43] |
| JIHANE SEHAD - Posts: 18 |
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Thank you and sorry I have indeed completly forgotten to update it. However, I have now reload the June contrat, and my data is still not live. I thought with the denali option data was live? Even now, on 30 tick chart, the last candle is at 11.02am and on a 1min chart, 11.43am. Maybe I missed again something. Thank you for your help, Jihane |
| [2022-03-22 11:49:45] |
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EUREX symbols will be delayed by 15 minutes unless you are paying the EUREX exchange fee which you are not. So the delay should be 15 minutes. You should be receiving streaming delayed data. If the delay is more than that or the charts are not updating at all: Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-22 11:50:13
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| [2022-03-22 12:19:12] |
| JIHANE SEHAD - Posts: 18 |
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I'm a little confused sorry. Where can I suscribe the eurex extra fee? I have upgrated yesterday my package from 10 to 11 thinking to have a live eurex future data, was is really necessary or can I suscribe the eurex extra fee with the 10th sierra package? Thank you for your insight, Jihane |
| [2022-03-22 13:40:55] |
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or can I suscribe the eurex extra fee with the 10th sierra package? Yes. We have changed your package back to 10.You can activate the EUREX exchange here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliEUREX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-22 13:41:28
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| [2022-03-22 15:04:24] |
| JIHANE SEHAD - Posts: 18 |
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Thank you for your quick reply. I have bought the 25$ option to have the live data, and it works :) But now I have an issue with the number bars calculated value, all the data is with 0 value (cumulative delta, delta..) still before suscribing to the Eurex exchange option the data was accurate. Could you help please? Thank you, Jihane |
| [2022-03-22 16:45:20] |
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Set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-22 16:45:46
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| [2022-03-22 17:07:45] |
| JIHANE SEHAD - Posts: 18 |
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Software version: 2345 64-bit | 2022-03-22 18:04:09.850 Primary Thread ID: 6808 | 2022-03-22 18:04:09.850 Usage end date: 2022-04-29 | 2022-03-22 18:04:09.851 Enabled for: Sierra Chart Historical Data Service. | 2022-03-22 18:04:09.851 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-22 18:04:09.851 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-22 18:04:09.851 Enabled for exchange2: EUREX EOBI | 2022-03-22 18:04:09.851 Enabled for exchange2: fairx_exchange.data | 2022-03-22 18:04:09.851 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-22 18:04:09.851 Current selected Data/Trading service: DTC - Sub Instance | 2022-03-22 18:04:09.851 Custom symbol settings values: enabled | 2022-03-22 18:04:09.851 Chart Update Interval: 500 | 2022-03-22 18:04:09.851 Intraday Data Storage Time Unit: 0 | 2022-03-22 18:04:09.851 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-03-22 18:04:09.851 2022-03-22 17:04:09 Local computer time in UTC | 2022-03-22 18:04:09.851 2022-03-22 18:04:09 Local computer time in SC Time Zone | 2022-03-22 18:04:09.851 2022-03-22 14:02:45 Server time in UTC | 2022-03-22 18:04:09.851 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-03-22 18:04:09.851 Program path: C:\SierraChart\SierraChartInstance_2\ | 2022-03-22 18:04:09.851 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2022-03-22 18:04:09.851 OS Version Number: 10.0 | 2022-03-22 18:04:09.852 Locale Setting: C | 2022-03-22 18:04:09.852 DLLs: UserContributedStudies_64.dll | 2022-03-22 18:04:09.853 Allowed protected custom studies: | 2022-03-22 18:04:09.853 Added historical Intraday data request for FDXMM22-EUREX to the queue. | 2022-03-22 18:04:26.683 Intraday data recording state for symbol FDXMM22-EUREX is set to download 'Pending'. | 2022-03-22 18:04:26.683 Triggering next historical data download in queue. | 2022-03-22 18:04:26.683 HD Request # 23 | Downloading Intraday chart data for FDXMM22-EUREX to the file FDXMM22-EUREX.scid. Service: eurex | 2022-03-22 18:04:26.683 Reloading all charts with filename: FDXMM22-EUREX.scid | 2022-03-22 18:04:26.688 HD Request # 23 | Download start date-time: 2021-09-17 19:04:26.000000. File last date-time: 00:00:00.000000 | 2022-03-22 18:04:26.690 HD Request # 23 | Using server: ds24.sierracharts.com port 10149 | 2022-03-22 18:04:26.690 Socket (1) | Creating socket. | 2022-03-22 18:04:26.869 Socket (1) | New receive buffer size: 5242880 | 2022-03-22 18:04:26.869 Socket (1) | Connecting to IP: 154.14.194.212. | 2022-03-22 18:04:26.870 FDXMM22-EUREX 50 Range #1 | Reloading chart. | 2022-03-22 18:04:26.968 FDXMM22-EUREX 50 Range #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_2\Data\FDXMM22-EUREX.scid | 2022-03-22 18:04:26.984 FDXMM22-EUREX 30.00 Range #3 | Reloading chart. | 2022-03-22 18:04:26.995 FDXMM22-EUREX 30.00 Range #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_2\Data\FDXMM22-EUREX.scid | 2022-03-22 18:04:27.019 HD Request # 23 | Setting DTC encoding to Binary VLS | 2022-03-22 18:04:27.228 HD Request # 23 | Sending historical data logon request message. | 2022-03-22 18:04:27.228 HD Request # 23 | Requesting Intraday data. Start date-time: 2021-09-17 19:04:26. Record interval: 0. Symbol: FDXM202206_FUT_EUREX | 2022-03-22 18:04:27.506 HD Request # 23 | Decompressing data. | 2022-03-22 18:04:27.673 HD Request # 23 | Receiving Intraday data for FDXMM22-EUREX starting at 2021-10-25 18:46:07.187000 | 2022-03-22 18:04:28.889 HD Request # 23 | Timestamp of first Intraday data file record written: 2021-10-25 18:46:07.187000 | 2022-03-22 18:04:42.819 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.293 Array message repeat count limit reached. | 2022-03-22 18:04:43.293 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.295 : Array is unallocated. | 2022-03-22 18:04:43.296 : Array is unallocated. | 2022-03-22 18:04:43.296 : Array is unallocated. | 2022-03-22 18:04:43.296 : Array is unallocated. | 2022-03-22 18:04:43.296 : Array is unallocated. | 2022-03-22 18:04:43.296 : Array is unallocated. | 2022-03-22 18:04:43.296 : Array is unallocated. | 2022-03-22 18:04:43.296 : Array is unallocated. | 2022-03-22 18:04:43.296 Array message repeat count limit reached. | 2022-03-22 18:04:43.296 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.297 : Array is unallocated. | 2022-03-22 18:04:43.298 : Array is unallocated. | 2022-03-22 18:04:43.298 : Array is unallocated. | 2022-03-22 18:04:43.298 : Array is unallocated. | 2022-03-22 18:04:43.298 Array message repeat count limit reached. | 2022-03-22 18:04:43.298 Socket (1) | CloseSocket call. | 2022-03-22 18:04:56.593 Socket (1) | Shutdown started. Waiting for graceful close. | 2022-03-22 18:04:56.594 Historical data download thread signaled to stop. | 2022-03-22 18:04:56.640 HD Request # 23 | Received 141757 Intraday data records from 2021-10-25 18:46:07.187000 to 2022-03-22 18:04:30.577000 (148.0 days) and wrote 141757 records for FDXMM22-EUREX | 2022-03-22 18:04:56.642 HD Request # 23 | Add time&sales data | Remembered last file record date-time: 2022-03-22 17:04:30.577000 | 2022-03-22 18:04:56.644 Added 2 Time and Sales records to Intraday data file for FDXMM22-EUREX after download. | 2022-03-22 18:04:56.644 HD Request # 23 | Completion time: 30s | 2022-03-22 18:04:56.645 HD Request # 23 | Intraday data download complete for FDXMM22-EUREX. Unique request ID: 23 | 2022-03-22 18:04:56.645 Removing historical data download ID 23. | 2022-03-22 18:04:56.645 Real-time Intraday chart data file updates started for FDXMM22-EUREX | 2022-03-22 18:04:56.645 Intraday chart data file opened for FDXMM22-EUREX | 2022-03-22 18:04:56.645 HD Request # 23 | Enabling Intraday chart updating for symbol. | 2022-03-22 18:04:56.645 Triggering next historical data download in queue. | 2022-03-22 18:04:56.645 No download requests in the queue to start downloads for. | 2022-03-22 18:04:56.645 Socket (1) | Socket gracefully closed by remote side. | 2022-03-22 18:04:56.665 Socket (1) | Closed. | 2022-03-22 18:04:56.666 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\FDXMM22-EUREX.scid. Thread ID: 3368 | 2022-03-22 18:05:08.179 |
| [2022-03-22 17:29:36] |
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The data download looks just fine. Refer to: Numbers Bars: Zero Volume Values and Repeating Volume Values Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-22 17:46:49] |
| JIHANE SEHAD - Posts: 18 |
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I think there is a misenderstanding. I am referring to numbers bars calculated value and not number bars. Here under the link of the screenshot, where you can see I have 0 value everywhere. https://www.sierrachart.com/image.php?Image=1647971032924.png I hope it is clear enough, please let me know. Jihane |
| [2022-03-22 19:53:28] |
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Is that screenshot from a sub instance of Sierra Chart? Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Disable the use of Custom Symbol Settings Values. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-22 19:53:38
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| [2022-03-23 11:18:23] |
| JIHANE SEHAD - Posts: 18 |
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Hi there, I have followed all the instructions but still zero value everywhere. https://www.sierrachart.com/image.php?Image=1648034259401.png Thank you for your help, Jihane |
| [2022-03-23 13:13:07] |
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Provide that chart by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-23 13:13:43
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| [2022-03-23 13:34:34] |
| JIHANE SEHAD - Posts: 18 |
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Hi Please find the copy of the chartbook I use. I have removed from the studies all the studies except the number bars calculated values. Thank you Jihane |
 ISSUE NUMBERBARSCALCULATED.Cht - Attached On 2022-03-23 13:32:11 UTC - Size: 3.39 KB - 258 views Attachment Deleted. |
| [2022-03-23 13:39:40] |
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This is what we see: https://www.sierrachart.com/image.php?Image=164804276746.png Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-23 14:07:58] |
| JIHANE SEHAD - Posts: 18 |
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Hello, This is so strange your view is correct and mine is full of zere value.. please find the copy of the message log Software version: 2345 64-bit | 2022-03-23 15:04:14.414 Primary Thread ID: 15156 | 2022-03-23 15:04:14.414 Usage end date: 2022-04-29 | 2022-03-23 15:04:14.414 Enabled for: Sierra Chart Historical Data Service. | 2022-03-23 15:04:14.414 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-23 15:04:14.414 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-23 15:04:14.414 Enabled for exchange2: EUREX EOBI | 2022-03-23 15:04:14.414 Enabled for exchange2: fairx_exchange.data | 2022-03-23 15:04:14.414 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-23 15:04:14.414 Current selected Data/Trading service: SC Data - All Services | 2022-03-23 15:04:14.414 Custom symbol settings values: disabled | 2022-03-23 15:04:14.414 Chart Update Interval: 500 | 2022-03-23 15:04:14.414 Intraday Data Storage Time Unit: 0 | 2022-03-23 15:04:14.414 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-03-23 15:04:14.414 2022-03-23 14:04:14 Local computer time in UTC | 2022-03-23 15:04:14.414 2022-03-23 15:04:14 Local computer time in SC Time Zone | 2022-03-23 15:04:14.414 2022-03-23 11:32:43 Server time in UTC | 2022-03-23 15:04:14.414 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-03-23 15:04:14.414 Program path: C:\SierraChart\ | 2022-03-23 15:04:14.414 Data Files path: C:\SierraChart\Data\ | 2022-03-23 15:04:14.414 OS Version Number: 10.0 | 2022-03-23 15:04:14.416 Locale Setting: C | 2022-03-23 15:04:14.416 DLLs: UserContributedStudies_64.dll | 2022-03-23 15:04:14.417 Allowed protected custom studies: | 2022-03-23 15:04:14.417 Added historical Intraday data request for FDXMM22-EUREX to the queue. | 2022-03-23 15:04:41.087 Intraday data recording state for symbol FDXMM22-EUREX is set to download 'Pending'. | 2022-03-23 15:04:41.087 Triggering next historical data download in queue. | 2022-03-23 15:04:41.087 HD Request # 6 | Downloading Intraday chart data for FDXMM22-EUREX to the file FDXMM22-EUREX.scid. Service: eurex | 2022-03-23 15:04:41.088 Reloading all charts with filename: FDXMM22-EUREX.scid | 2022-03-23 15:04:41.094 HD Request # 6 | Download start date-time: 2021-09-18 16:04:41.000000. File last date-time: 00:00:00.000000 | 2022-03-23 15:04:41.096 HD Request # 6 | Using server: ds14.sierracharts.com port 10149 | 2022-03-23 15:04:41.097 Socket (3) | Creating socket. | 2022-03-23 15:04:41.101 Socket (3) | New receive buffer size: 5242880 | 2022-03-23 15:04:41.102 Socket (3) | Connecting to IP: 157.90.1.40. | 2022-03-23 15:04:41.102 FDXMM22-EUREX[M] 30.00 Range #1 | Reloading chart. | 2022-03-23 15:04:41.212 FDXMM22-EUREX[M] 30 Range #1 | Reloading chart. | 2022-03-23 15:04:41.233 FDXMM22-EUREX[M] 30.00 Range #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\FDXMM22-EUREX.scid | 2022-03-23 15:04:41.252 FDXMM22-EUREX[M] 30 Range #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\FDXMM22-EUREX.scid | 2022-03-23 15:04:41.258 HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-03-23 15:04:41.287 HD Request # 6 | Sending historical data logon request message. | 2022-03-23 15:04:41.287 HD Request # 6 | Requesting Intraday data. Start date-time: 2021-09-18 16:04:41. Record interval: 0. Symbol: FDXM202206_FUT_EUREX | 2022-03-23 15:04:41.466 HD Request # 6 | Decompressing data. | 2022-03-23 15:04:41.547 HD Request # 6 | Receiving Intraday data for FDXMM22-EUREX starting at 2021-10-25 18:46:07.187000 | 2022-03-23 15:04:42.480 HD Request # 6 | Timestamp of first Intraday data file record written: 2021-10-25 18:46:07.187000 | 2022-03-23 15:04:47.152 Socket (3) | CloseSocket call. | 2022-03-23 15:04:57.692 Historical data download thread signaled to stop. | 2022-03-23 15:04:57.692 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-23 15:04:57.692 HD Request # 6 | Received 175547 Intraday data records from 2021-10-25 18:46:07.187000 to 2022-03-23 15:04:47.608000 (148.9 days) and wrote 175547 records for FDXMM22-EUREX | 2022-03-23 15:04:57.693 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-03-23 14:04:47.608000 | 2022-03-23 15:04:57.695 Added 3 Time and Sales records to Intraday data file for FDXMM22-EUREX after download. | 2022-03-23 15:04:57.695 HD Request # 6 | Completion time: 16s | 2022-03-23 15:04:57.695 HD Request # 6 | Intraday data download complete for FDXMM22-EUREX. Unique request ID: 6 | 2022-03-23 15:04:57.695 Removing historical data download ID 6. | 2022-03-23 15:04:57.695 Real-time Intraday chart data file updates started for FDXMM22-EUREX | 2022-03-23 15:04:57.695 Intraday chart data file opened for FDXMM22-EUREX | 2022-03-23 15:04:57.695 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-03-23 15:04:57.696 Triggering next historical data download in queue. | 2022-03-23 15:04:57.696 No download requests in the queue to start downloads for. | 2022-03-23 15:04:57.696 Socket (3) | Socket gracefully closed by remote side. | 2022-03-23 15:04:57.762 Socket (3) | Closed. | 2022-03-23 15:04:57.763 Opened cached Intraday file: C:\SierraChart\Data\FDXMM22-EUREX.scid. Thread ID: 1308 | 2022-03-23 15:05:02.772 Thank you Jihane |
| [2022-03-23 14:17:34] |
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We apologize. We now realize what the issue is. Numbers Bars Calculated Values study only works on Service Package 11 or higher: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-23 14:17:45
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| [2022-03-23 17:17:14] |
| JIHANE SEHAD - Posts: 18 |
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Hello, I have made a 25$ payment and upgraded again to package 11. All works good, thank you. I don't understand why have I to make another 25$ payment to access to package11. Indeed I have already made the folowing payment last days : March 21 : 46$ for package 11 March 22 : 25$ for the eurex live data March 23 : 25$ to solve the numbers bars issue but I don't understand why? Thank you, Jihane |
| [2022-03-23 18:55:11] |
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There is no payment necessary when changing the Service Package. You now have an access credit on your account of 25 USD: Services Surplus: 25.00 USD Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-24 19:24:19] |
| JIHANE SEHAD - Posts: 18 |
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Hello, Thank you all clear for me. I use Sierra Chart for my analysis and want to trade through my prorealtime account. But I am encountering an issue, I have the same data SR/PRT for time chart (1min, 5min...) but for tick chart no. Any idea why? This is a hugh issue for me because I only use tick chart, and I don't understand the gap beetween Sierra chart and prorealtime. I hope you could help me, Thank you Jihane |
| [2022-03-24 22:29:03] |
| Sierra_Chart Engineering - Posts: 18738 |
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This question is not within the scope of our support. We also do not know what this refers to: SR/PRT Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-25 08:43:08] |
| JIHANE SEHAD - Posts: 18 |
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Hello, I understand. I'm based in Paris, could you tell me if you work with european broker? Thank you, Jihane |
| [2022-03-25 15:06:27] |
| John - SC Support - Posts: 38547 |
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Sierra Chart can work with any broker that is using CQG, Rithmic, or our Teton Order Routing Service, for their order routing. You will also find a list of brokers at the following page: https://www.sierrachart.com/index.php?page=doc/OtherSitesLinks.php#Brokers For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-18 11:33:46] |
| JIHANE SEHAD - Posts: 18 |
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Hello, My 25$ credit has disapered. I need to renew my subscription of 46$ but minus my 25$ credit no? Thank you, Jihane |
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