Support Board
Date/Time: Mon, 10 Mar 2025 10:44:58 +0000
14:45 Shutoff. 23:05 gray screen
View Count: 515
| [2022-03-18 07:36:13] |
| User455902 - Posts: 16 |
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Turned off at 22/03/14 14:45 cdt, same as every day. Turned back on 23:05, basically same as every day. Gray blank screen, no chartbooks. (wakes/Funeral last three days, been in and out checking, but no time to do anything..I'm here now on).Similar happened couple years ago. You had the fix quick. Hope for the same. TIA Log: Reading Internal Order ID file. | 2022-03-16 17:09:15.000 Reading Trade Orders file. | 2022-03-16 17:09:15.048 Reading Trade Positions file. | 2022-03-16 17:09:15.049 Reading Trade Account Data files. | 2022-03-16 17:09:15.049 UDPListener (1064). Port 22904 | Listening on UDP port 22904. | 2022-03-16 17:09:15.059 Software version: 2368 64-bit | 2022-03-16 17:09:15.062 Primary Thread ID: 3652 | 2022-03-16 17:09:15.062 Usage end date: 2022-03-25 | 2022-03-16 17:09:15.062 Enabled for: Advanced Features 2. | 2022-03-16 17:09:15.062 Enabled for: Sierra Chart Historical Data Service. | 2022-03-16 17:09:15.062 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-16 17:09:15.062 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-16 17:09:15.062 Current selected Data/Trading service: SC Data - All Services | 2022-03-16 17:09:15.062 Custom symbol settings values: enabled | 2022-03-16 17:09:15.062 Chart Update Interval: 500 | 2022-03-16 17:09:15.062 Intraday Data Storage Time Unit: 0 | 2022-03-16 17:09:15.062 Time Zone: +00:00:00 (UTC+00) | 2022-03-16 17:09:15.062 2022-03-16 17:09:15 Local computer time in UTC | 2022-03-16 17:09:15.062 2022-03-16 17:09:15 Local computer time in SC Time Zone | 2022-03-16 17:09:15.062 2022-03-16 17:09:13 Server time in UTC | 2022-03-16 17:09:15.062 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-03-16 17:09:15.062 Program path: C:\SierraChart\ | 2022-03-16 17:09:15.062 Data Files path: C:\SierraChart\Data\ | 2022-03-16 17:09:15.062 OS Version Number: 6.1 | 2022-03-16 17:09:15.062 Locale Setting: C | 2022-03-16 17:09:15.062 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-03-16 17:09:15.068 Allowed protected custom studies: | 2022-03-16 17:09:15.068 Crash reporter started: true | 2022-03-16 17:09:15.068 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-03-16 17:09:15.083 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-03-16 17:09:15.111 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-03-16 17:09:15.239 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-03-16 17:09:15.239 Received 5 login tokens. | 2022-03-16 17:09:15.521 Symbol settings MD5 received. Request ID: 1. | 2022-03-16 17:09:17.093 Symbol settings are up-to-date for scdataallservices. | 2022-03-16 17:09:17.093 SC Data - All Services | Connected to server complete. | 2022-03-16 17:09:21.705 Triggering next historical data download in queue. | 2022-03-16 17:09:21.705 Triggering next historical data download in queue. | 2022-03-16 17:09:21.705 Triggering next historical data download in queue. | 2022-03-16 17:09:21.705 Triggering next historical data download in queue. | 2022-03-16 17:09:21.705 No download requests in the queue to start downloads for. | 2022-03-16 17:09:21.705 No download requests in the queue to start downloads for. | 2022-03-16 17:09:21.705 No download requests in the queue to start downloads for. | 2022-03-16 17:09:21.705 No download requests in the queue to start downloads for. | 2022-03-16 17:09:21.705 F.US.ENQM22 1 Min #1 | Reloading chart. | 2022-03-16 17:12:13.439 F.US.TYAM22 5 Min #3 | Reloading chart. | 2022-03-16 17:12:13.508 F.US.EPM22 1 Min #6 | Reloading chart. | 2022-03-16 17:12:13.541 F.US.EPM22 5 Min #9 | Reloading chart. | 2022-03-16 17:12:13.604 F.US.TYAM22 3 Min #11 | Reloading chart. | 2022-03-16 17:12:13.657 F.US.TYAM22 Rev. 1t-5 #16 | Reloading chart. | 2022-03-16 17:12:13.811 F.US.ENQM22 5 Min #17 | Reloading chart. | 2022-03-16 17:12:13.852 F.US.USAM22 Rev. 1t-5 #2 | Reloading chart. | 2022-03-16 17:12:13.920 F.US.USAM22 5 Min #13 | Reloading chart. | 2022-03-16 17:12:14.008 F.US.TYAM22 #7 | Reloading chart. | 2022-03-16 17:12:14.160 F.US.EPM22 3 Min #14 | Reloading chart. | 2022-03-16 17:12:14.259 F.US.TYAM22 #15 | Reloading chart. | 2022-03-16 17:12:14.424 F.US.USAM22 #18 | Reloading chart. | 2022-03-16 17:12:14.514 F.US.USAM22 1 Min #4 | Reloading chart. | 2022-03-16 17:12:14.676 F.US.USAM22 5 Min #19 | Reloading chart. | 2022-03-16 17:12:14.785 F.US.TYAM22 1 Min #22 | Reloading chart. | 2022-03-16 17:12:14.970 F.US.USAM22 5 Min #21 | Reloading chart. | 2022-03-16 17:12:15.059 F.US.USAM22 1 Min #24 | Reloading chart. | 2022-03-16 17:12:15.165 F.US.USAM22 3 Min #20 | Reloading chart. | 2022-03-16 17:12:15.514 F.US.USAM22 1 Min #8 | Reloading chart. | 2022-03-16 17:12:15.738 F.US.TYAM22 5 Min #5 | Reloading chart. | 2022-03-16 17:12:16.431 F.US.TYAM22 1 Min #12 | Reloading chart. | 2022-03-16 17:12:17.204 F.US.USAM22 #23 | Reloading chart. | 2022-03-16 17:12:17.418 F.US.USAM22 1 Min #10 | Reloading chart. | 2022-03-16 17:12:17.541 F.US.TYAM22 3 Min #25 | Reloading chart. | 2022-03-16 17:12:17.578 Using symbol data fast lookup vector | 2022-03-16 17:12:17.669 SC Data - All Services | Starting real-time market data updates for: F.US.USAM22. ID: 1 | 2022-03-16 17:12:17.669 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.USAM22 | 2022-03-16 17:12:17.669 SC Data - All Services | Requesting security definition data for: F.US.USAM22. ID: 1 | 2022-03-16 17:12:17.669 SC Data - All Services | Starting real-time market data updates for: F.US.TYAM22. ID: 2 | 2022-03-16 17:12:17.669 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.TYAM22 | 2022-03-16 17:12:17.669 SC Data - All Services | Requesting security definition data for: F.US.TYAM22. ID: 2 | 2022-03-16 17:12:17.669 F.US.TYAM22 #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-16 17:12:17.688 F.US.USAM22 1 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-16 17:12:17.714 F.US.USAM22 5 Min #19 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-16 17:12:17.720 F.US.USAM22 5 Min #21 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-16 17:12:18.021 F.US.TYAM22 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-16 17:12:18.025 F.US.USAM22 1 Min #24 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-16 17:12:18.028 F.US.USAM22 #18 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-16 17:12:18.047 F.US.USAM22 1 Min #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-16 17:12:18.200 F.US.USAM22 #23 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-16 17:12:18.206 F.US.TYAM22 1 Min #22 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-16 17:12:18.424 No historical data client is currently set to download historical Intraday data for F.US.TYAM22. | 2022-03-16 17:12:18.520 Real-time Intraday chart data file updates started for F.US.TYAM22 | 2022-03-16 17:12:18.520 Intraday chart data file opened for F.US.TYAM22 | 2022-03-16 17:12:18.520 SC Data - All Services | Starting real-time market data updates for: F.US.ENQM22. ID: 3 | 2022-03-16 17:12:18.583 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.ENQM22 | 2022-03-16 17:12:18.583 SC Data - All Services | Requesting security definition data for: F.US.ENQM22. ID: 3 | 2022-03-16 17:12:18.583 No historical data client is currently set to download historical Intraday data for F.US.ENQM22. | 2022-03-16 17:12:18.583 Real-time Intraday chart data file updates started for F.US.ENQM22 | 2022-03-16 17:12:18.583 Intraday chart data file opened for F.US.ENQM22 | 2022-03-16 17:12:18.583 SC Data - All Services | Starting real-time market data updates for: F.US.EPM22. ID: 4 | 2022-03-16 17:12:18.585 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPM22 | 2022-03-16 17:12:18.585 SC Data - All Services | Requesting security definition data for: F.US.EPM22. ID: 4 | 2022-03-16 17:12:18.585 No historical data client is currently set to download historical Intraday data for F.US.EPM22. | 2022-03-16 17:12:18.585 Real-time Intraday chart data file updates started for F.US.EPM22 | 2022-03-16 17:12:18.585 Intraday chart data file opened for F.US.EPM22 | 2022-03-16 17:12:18.585 No historical data client is currently set to download historical Intraday data for F.US.USAM22. | 2022-03-16 17:12:18.597 Real-time Intraday chart data file updates started for F.US.USAM22 | 2022-03-16 17:12:18.597 Intraday chart data file opened for F.US.USAM22 | 2022-03-16 17:12:18.597 F.US.USAM22 1 Min #10 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-16 17:12:18.618 Requesting market depth updates for: F.US.TYAM22 if supported. | 2022-03-16 17:12:18.907 Separate subscription for market depth updates not supported. F.US.TYAM22 | 2022-03-16 17:12:18.907 Requesting market depth updates for: F.US.USAM22 if supported. | 2022-03-16 17:12:18.907 Separate subscription for market depth updates not supported. F.US.USAM22 | 2022-03-16 17:12:18.907 F.US.TYAM22 1 Min #12 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-16 17:12:19.440 |
| [2022-03-18 15:27:03] |
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Those are CQG symbols. Therefore, you need to set Sierra Chart to use CQG. Refer to: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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