Support Board
Date/Time: Mon, 10 Mar 2025 07:15:46 +0000
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| [2022-03-17 17:07:37] |
| User876804 - Posts: 1 |
|
Hello, today I connected with a broker for the first time. I deposited funds and made the payment. I can see that the account is active until 4/22/16. After connecting with the broker, I try to add a symbol, but a black screen with information like the one I am sending attached appears all the time. I want to make sure that I have a payment recorded and ask what I have to do to access the chart. Please help. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=62481 |
| [2022-03-17 17:12:56] |
| John - SC Support - Posts: 38516 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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