Support Board
Date/Time: Mon, 10 Mar 2025 06:56:58 +0000
Second SC instance Denali data stopped working
View Count: 451
| [2022-03-17 13:25:54] |
| tomas262 - Posts: 145 |
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I use denali to get realtime futures data with connection to Interactive Brokers. Data is not streaming for NGM22-NGN22.FUT_SPREAD.NYMEX for example or M2K-202206-GLOBEX-USD It worked well few days ago, any ideas? My other instance connected to CQG WebApi streams Denali well Both on the same PC |
| [2022-03-17 13:43:14] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-17 14:00:18] |
| tomas262 - Posts: 145 |
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I get Connection limit exceeded but I should not on the same PC right? I do not run SC on any other PC at the moment NGM22-NGN22.FUT_SPREAD.NYMEX Daily #5 | Reloading chart. | 2022-03-17 08:57:28.433 NGQ22-NGV22.FUT_SPREAD.NYMEX Daily #3 | Reloading chart. | 2022-03-17 08:57:28.462 LEZ22-LEG23.FUT_SPREAD.CME 60 Min #1 | Reloading chart. | 2022-03-17 08:57:28.476 Requesting market depth updates for: LEZ22-LEG23.FUT_SPREAD.CME if supported. | 2022-03-17 08:57:31.608 Separate subscription for market depth updates not supported. LEZ22-LEG23.FUT_SPREAD.CME | 2022-03-17 08:57:31.608 Requesting market depth updates for: NGM22-NGN22.FUT_SPREAD.NYMEX if supported. | 2022-03-17 08:57:31.608 Separate subscription for market depth updates not supported. NGM22-NGN22.FUT_SPREAD.NYMEX | 2022-03-17 08:57:31.608 Requesting market depth updates for: NGQ22-NGV22.FUT_SPREAD.NYMEX if supported. | 2022-03-17 08:57:31.608 Separate subscription for market depth updates not supported. NGQ22-NGV22.FUT_SPREAD.NYMEX | 2022-03-17 08:57:31.609 M2K-202206-GLOBEX-USD [C] 1.6 Range #3 | Reloading chart. | 2022-03-17 08:57:43.192 MCL-202204-NYMEX-USD [C] 0.06 Range #1 | Reloading chart. | 2022-03-17 08:57:43.218 MCL-202204-NYMEX-USD [C][M] 0.06 Range #1 | StartDateTimeForLoadingOrderFills: 2022-01-26 17:00:00 | 2022-03-17 08:57:45.839 M2K-202206-GLOBEX-USD [C][M] 1.6 Range #3 | StartDateTimeForLoadingOrderFills: 2022-01-16 17:00:00 | 2022-03-17 08:57:47.388 Requesting market depth updates for: M2K-202206-GLOBEX-USD if supported. | 2022-03-17 08:57:47.929 Separate subscription for market depth updates not supported. M2K-202206-GLOBEX-USD | 2022-03-17 08:57:47.929 Requesting market depth updates for: MCL-202204-NYMEX-USD if supported. | 2022-03-17 08:57:47.929 Separate subscription for market depth updates not supported. MCL-202204-NYMEX-USD | 2022-03-17 08:57:47.929 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 443 | 2022-03-17 08:57:48.581 DTC Client socket (2) | Creating socket. | 2022-03-17 08:57:48.607 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-03-17 08:57:48.607 DTC Client socket (2) | Connecting to IP: 208.185.224.129. | 2022-03-17 08:57:48.607 SC Data - All Services | Network connection to server complete. | 2022-03-17 08:57:48.667 SC Data - All Services | Starting socket receive thread. | 2022-03-17 08:57:48.667 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-03-17 08:57:48.667 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-03-17 08:57:48.742 SC Data - All Services | Sending logon request message. | 2022-03-17 08:57:48.742 SC Data - All Services | Received logon response. | 2022-03-17 08:57:49.454 SC Data - All Services | Server Name: RealTime Server. | 2022-03-17 08:57:49.454 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-03-17 08:57:49.454 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-03-17 08:57:49.454 SC Data - All Services | Waiting for socket receive thread to end | 2022-03-17 08:57:49.457 DTC Client socket (2) | CloseSocket call. | 2022-03-17 08:57:49.457 SC Data - All Services | Disconnected from the server. | 2022-03-17 08:57:49.457 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-03-17 08:57:49.457 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-03-17 08:57:49.457 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-03-17 08:57:49.478 DTC Client socket (2) | Closed. | 2022-03-17 08:57:49.478 SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 10048 | 2022-03-17 08:58:19.485 DTC Client socket (1) | Creating socket. | 2022-03-17 08:58:19.502 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-17 08:58:19.502 DTC Client socket (1) | Connecting to IP: 38.89.235.129. | 2022-03-17 08:58:19.502 SC Data - All Services | Network connection to server complete. | 2022-03-17 08:58:19.549 SC Data - All Services | Starting socket receive thread. | 2022-03-17 08:58:19.550 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-03-17 08:58:19.550 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-03-17 08:58:19.590 SC Data - All Services | Sending logon request message. | 2022-03-17 08:58:19.590 SC Data - All Services | Received logon response. | 2022-03-17 08:58:20.404 SC Data - All Services | Server Name: RealTime Server. | 2022-03-17 08:58:20.404 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-03-17 08:58:20.404 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-03-17 08:58:20.404 SC Data - All Services | Waiting for socket receive thread to end | 2022-03-17 08:58:20.405 DTC Client socket (1) | CloseSocket call. | 2022-03-17 08:58:20.405 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-03-17 08:58:20.406 SC Data - All Services | Disconnected from the server. | 2022-03-17 08:58:20.406 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-03-17 08:58:20.406 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-03-17 08:58:20.430 DTC Client socket (1) | Closed. | 2022-03-17 08:58:20.430 |
| [2022-03-17 14:18:32] |
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You need to update Sierra Chart to the latest version to resolve this: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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