Support Board
Date/Time: Tue, 26 Nov 2024 09:32:26 +0000
ILQ to Advantage transfer: login problem
View Count: 1377
| [2014-04-20 22:22:31] |
| User19625 - Posts: 12 |
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Advantage futures has taken over my account form institutional liquidity(velocity futures) but my login and password are not longer valid s of 4/17 I was able to use the platform 4/16. I called advantage they said it was a error on sierra charts side I still cannot access the platform |
| [2014-04-20 22:41:35] |
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The problem is Velocity Futures changed the password on your account and we are not sure why. The easiest thing to do at this point is to log into Sierra Chart using the account that you use to post this message with. Here are the instructions: http://www.sierrachart.com/index.php?l=doc/LoginInstructions.php#DifferentAccountName We have added two weeks of usage time to it which is more usage time that your previous Sierra Chart velocity account had. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-20 23:07:51] |
| User19625 - Posts: 12 |
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I entered SC as you say I now enter my Advantage Futures credentials, still cannot connect... |
| [2014-04-20 23:47:14] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-21 08:37:23] |
| User19625 - Posts: 12 |
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Software version: 1122 | 2014-04-21 11:36:47 Usage end date: 2014-05-05 | 2014-04-21 11:36:47 Enabled for: Advanced Features. | 2014-04-21 11:36:47 Enabled for: Advanced Features 2. | 2014-04-21 11:36:47 Enabled for: Sierra Chart Historical Data Service. | 2014-04-21 11:36:47 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-04-21 11:36:47 Active service: CQG Trading | 2014-04-21 11:36:47 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2014-04-21 11:36:47 2014-04-21 11:36:47 Local computer clock time | 2014-04-21 11:36:47 2014-04-21 08:36:47 GMT time | 2014-04-21 11:36:47 2014-04-21 11:36:47 Time zone adjusted time | 2014-04-21 11:36:47 Time difference to server time: 2 seconds. | 2014-04-21 11:36:47 Program path: C:\SierraChart\ | 2014-04-21 11:36:47 Data Files path: C:\SierraChart\Data\ | 2014-04-21 11:36:47 OS Version Number: 6.1 | 2014-04-21 11:36:47 Using proxy for http request. | 2014-04-21 11:36:47 Checking for new symbol settings for cqg | 2014-04-21 11:36:47 Symbol settings are up-to-date for cqg | 2014-04-21 11:36:48 CQG FIX Trading: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-04-21 11:36:52 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-04-21 11:36:53 The network socket is connected. | 2014-04-21 11:36:53 CQG FIX Trading: Sending the Logon message. | 2014-04-21 11:36:53 CQG FIX Trading: Received a Logout message. Text = The brand of client is not allowed | 2014-04-21 11:36:54 CQG FIX Trading: Sending a Logout message. Text = Received Logout message. | 2014-04-21 11:36:54 Socket has been shutdown and closed. | 2014-04-21 11:36:54 CQG FIX Trading: Logged out and disconnected. | 2014-04-21 11:36:54 CQG FIX Trading: Disconnected. | 2014-04-21 11:36:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-04-21 11:36:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-04-21 11:36:54 CQG Trading: Disconnected. | 2014-04-21 11:36:54 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-04-21 11:36:54 CQG FIX Trading: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-04-21 11:36:59 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-04-21 11:36:59 The network socket is connected. | 2014-04-21 11:36:59 CQG FIX Trading: Sending the Logon message. | 2014-04-21 11:36:59 CQG FIX Trading: Received a Logout message. Text = The brand of client is not allowed | 2014-04-21 11:36:59 CQG FIX Trading: Sending a Logout message. Text = Received Logout message. | 2014-04-21 11:36:59 Socket has been shutdown and closed. | 2014-04-21 11:36:59 CQG FIX Trading: Logged out and disconnected. | 2014-04-21 11:36:59 CQG FIX Trading: Disconnected. | 2014-04-21 11:36:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-04-21 11:36:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-04-21 11:36:59 CQG Trading: Disconnected. | 2014-04-21 11:36:59 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-04-21 11:36:59 File >> Disconnect selected. | 2014-04-21 11:37:01 CQG Trading: Disconnected. | 2014-04-21 11:37:01 |
| [2014-04-21 09:02:55] |
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Please report to Advantage Futures you are getting this message: CQG FIX Trading: Received a Logout message. Text = The brand of client is not allowed | We have not seen that message before. It seems as though your CQG account needs to be configured to support Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-22 13:57:21] |
| tmendoza6 - Posts: 15 |
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hi guys hear we go again just got off the phone with advantage they told me you guys need to do something on your end because i seem to be OK on there end Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-04-22 08:52:16 The network socket is connected. | 2014-04-22 08:52:16 CQG Trading FIX: Sending the Logon message. | 2014-04-22 08:52:16 CQG Trading FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2014-04-22 08:52:16 CQG Trading FIX: Sending a Logout message. Text = Received Logout message. | 2014-04-22 08:52:16 Socket has been shutdown and closed. | 2014-04-22 08:52:16 CQG Trading FIX: Logged out and disconnected. | 2014-04-22 08:52:16 CQG Trading FIX: Disconnected. | 2014-04-22 08:52:16 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-04-22 08:52:16 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-04-22 08:52:16 CQG Trading: Disconnected. | 2014-04-22 08:52:16 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-04-22 08:52:16 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-04-22 08:52:21 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-04-22 08:52:21 The network socket is connected. | 2014-04-22 08:52:21 CQG Trading FIX: Sending the Logon message. | 2014-04-22 08:52:21 CQG Trading FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2014-04-22 08:52:22 CQG Trading FIX: Sending a Logout message. Text = Received Logout message. | 2014-04-22 08:52:22 Socket has been shutdown and closed. | 2014-04-22 08:52:22 CQG Trading FIX: Logged out and disconnected. | 2014-04-22 08:52:22 CQG Trading FIX: Disconnected. | 2014-04-22 08:52:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-04-22 08:52:22 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-04-22 08:52:22 CQG Trading: Disconnected. | 2014-04-22 08:52:22 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2014-04-22 08:52:22 |
| [2014-04-22 15:05:02] |
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This is the relevant error message: CQG Trading FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2014-04-22 08:52:16 We have prepared documentation about this here: https://www.sierrachart.com/index.php?l=doc/CQGTrading.php#CommonErrorMessages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-22 15:09:22
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| [2014-04-22 15:50:28] |
| User19625 - Posts: 12 |
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a whole chaos is happening in advantage futures with the transition...
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| [2014-04-22 15:59:06] |
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Yes. Obviously it is not an easy thing moving a large amount of accounts.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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