Support Board
Date/Time: Mon, 10 Mar 2025 19:06:50 +0000
cant update
View Count: 516
| [2022-03-17 10:50:52] |
| maliik3103 - Posts: 48 |
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i cant update to a new version, i have sent a log
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| [2022-03-17 14:15:22] |
| John - SC Support - Posts: 38547 |
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This is the important line from the log: Failed to create folder: C:\Users\HP\Desktop\sc - Kopie\DownloadedInstallationFiles\ACS_Source\. Windows error code 5: Zugriff verweigert
Refer to the information here: Software Download: Resolving 'Access is Denied' Errors If you continue to have issues, you can try the Zip installer, which can be found here: Software Download: Sierra Chart Zip Installer For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-02 20:51:37] |
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We really do not recommend you are installing it to the location you are. This is what is causing the problem. Use the standard default location which is C:\SierraChart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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