Support Board
Date/Time: Mon, 10 Mar 2025 07:02:45 +0000
Real time Connection
View Count: 444
| [2022-03-16 18:37:54] |
| User850090 - Posts: 26 |
|
Hello. Can you tell me why my futures data are delayed. I payed my data On March 1. 2022. It was working yesterday good. Do I have to pay something more? Thanks
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| [2022-03-16 21:45:38] |
| John - SC Support - Posts: 38516 |
|
Everything on your account looks good. Therefore, we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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