Support Board
Date/Time: Mon, 10 Mar 2025 07:07:01 +0000
denali feed - incorrect counting of connections
View Count: 474
| [2022-03-16 10:23:20] |
| User12089 - Posts: 365 |
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Have two SC instances on the same machine SC1 - connected to Denali via "CQG for trading with SC datafeed support checked" SC2 - connected to Denali via the "SC Data All Services" Intermittently (the last occurrence was today) getting the following error - which i (for now) resolve by disconnecting one of the SC instances. Such error contradicts to the Denali licensing terms and conditions i am paying for and should be fixed asap SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-03-16 10:14:46.096 |
| [2022-03-16 15:16:05] |
| John - SC Support - Posts: 38516 |
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And you are certain that you do not have Sierra Chart running on another computer somewhere? Or, are you running Sierra Chart on a Virtual system, such that your two installations may be on the same computer, but on different virtual machines? This would be seen as multiple computers and not the same computer. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-16 15:36:11] |
| User12089 - Posts: 365 |
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John, yes i am as certain as in my MS Computer Sciences degree and 20 years industry experience as a software engineer
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| [2022-03-16 16:27:35] |
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Update Sierra Chart to the latest release. Instructions: Software Download: Fast Update There have been recent changes with this functionality and the update may help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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