Support Board
Date/Time: Mon, 10 Mar 2025 07:03:26 +0000
MNQ and MHI chart time not up to date even deleted redownload
View Count: 527
| [2022-03-14 15:18:04] |
| Lilylaw - Posts: 10 |
|
Dear Sierra Chart, I have experienced MNQ chart not at current time today and i traded. I thought the chart was at current time (15:06pm) but in fact, it was only up to 14:55pm. My side by side MHI chart was at current time at 15:06. After i traded and i realized this, i immediately go to edit and deleted and redownloaded all the data. However, even after several times, it still does not work. Please advise what i can do next time to ensure that my chart are at current time. And i don't even know how to fix this problem now. Thanks. Best regards, Ellen https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=62363 |
| [2022-03-14 17:30:53] |
| John - SC Support - Posts: 38516 |
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You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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