Support Board
Date/Time: Mon, 10 Mar 2025 06:52:03 +0000
Delayed Data with a funded AMP account?
View Count: 679
| [2022-03-14 00:14:57] |
| amazayn - Posts: 48 |
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Hello, tonight I noticed that after rolling over to the new ESM22 contract, my charts are delayed. I have a funded AMP account and saw your message on how to connect once a month (Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees) I tried doing this but am not sure what I need to select under Current Selected Service (List) when using AMP. Can someone please help me asap so I can get real time data again. It appears this issue is still existing and I cannot figure it out if the 10m delay is b/c of the rollover, the daylight savings time change or b/c of the once a month data requirement. I hope someone can please assist as soon as possible. Date Time Of Last Edit: 2022-03-14 13:46:30
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| [2022-03-14 16:34:50] |
| John - SC Support - Posts: 38516 |
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Everything on your account looks good. If you are still having a problem then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-14 17:36:55] |
| amazayn - Posts: 48 |
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I had to connect to CGQ for 10sec and then was able to get it to work. TY
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| [2022-03-14 18:10:11] |
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Yes that is correct. You would need to use the "CQG Web API" service when you want to connect to your AMP account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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