Support Board
Date/Time: Mon, 10 Mar 2025 10:16:59 +0000
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View Count: 939
| [2022-03-11 20:37:26] |
| sgne - Posts: 109 |
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Date Time Of Last Edit: 2024-12-05 04:12:05
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| [2022-03-11 21:06:23] |
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What is the exact symbol you are referring to?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-13 22:57:54] |
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In order for us to understand this better, provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-14 00:20:09] |
| User101094 - Posts: 8 |
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I think i have the same problem,my numbers of bars chart act weird and my DOM too,I tried reload every chart but still doesn t work
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Attachment Deleted.  sierra.png / V - Attached On 2022-03-14 00:17:24 UTC - Size: 117.82 KB - 134 views sierra.png / V - Attached On 2022-03-14 00:19:27 UTC - Size: 117.82 KB - 140 views |
| [2022-03-14 13:16:30] |
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In regards to post #5 and #6, the symbol related settings in the Chart Settings are definitely wrong and possibly the Global Symbol Settings. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Disable the use of Custom Symbol Settings Values. Apply the symbol settings to the chart: Global Symbol Settings: Update/Apply Symbol Settings to Charts If you still have a problem open a new chart altogether. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-15 23:41:45] |
| User101094 - Posts: 8 |
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I tried everything and nothing works,is there something else I can do? Thanks |
| [2022-03-15 23:55:06] |
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For now just open a new chart. Provide that existing chart following these instructions, so we can look at it: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-16 00:17:22] |
| User101094 - Posts: 8 |
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Here is the chart.
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 Chartbook1.Cht - Attached On 2022-03-16 00:15:08 UTC - Size: 3.28 KB - 255 views |
| [2022-03-16 14:38:26] |
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We do not observe any problems with this chart: https://www.sierrachart.com/image.php?Image=1647441463400.png (Only shows top of book data since that is all we are subscribing to in this case) But we tested it with a different service, and the relevant Symbol Settings were set accordingly to that automatically. Which means, if you do this you should not have any issue: Global Symbol Settings: Update/Apply Symbol Settings to Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-16 14:39:00
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| [2022-03-18 17:40:49] |
| User101094 - Posts: 8 |
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here is the chart with all the studies...still having the problem.
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| Chartbook2.Cht - Attached On 2022-03-18 17:40:00 UTC - Size: 6.54 KB - 317 views |
| [2022-03-18 18:08:19] |
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This multiplier and the next one both need to be set to .01: Chart Settings: Real-Time Price Multiplier (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) Chart Settings: Historical Price Multiplier (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-18 18:09:09
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