Support Board
Date/Time: Thu, 28 Nov 2024 21:27:15 +0000
[Locked] - Pricesquawk not working on version 2362
View Count: 8331
| [2022-03-09 09:51:07] |
| Bango - Posts: 76 |
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Hello, I noticed that Pricesquawk doesn't work on SC version 2362. Reverting back to 2348 solved the issue. |
| [2022-03-09 15:40:11] |
| John - SC Support - Posts: 36350 |
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We assume that Pricesquawk is a 3rd party study, therefore you would need to contact the developer of that study and let them know for them to fix whatever the issue is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-09 15:45:18] |
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We know why this is the case. It is not at issue on the developer side. We are still reviewing this to see what we can do. Relates to market data controls. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-17 15:49:36] |
| User900285 - Posts: 94 |
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I did roll back to 2348 to confirm I was experiencing the same problem with Pricesquawk. Version 2368 the issue is still present, would there be any update regarding this? |
| [2022-03-20 08:33:24] |
| User438057 - Posts: 49 |
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Same problem here
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| [2022-03-20 12:14:10] |
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We do not have an answer on this yet. Due to market data controls and exchange compliance, we are continuing to not allow real-time data access through the DTC server from certain exchanges, in newer versions of Sierra Chart. We will see what we can do in this regard. The easiest thing for us to do is to develop the equivalent functionality directly within Sierra Chart that Pricesquak has. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-20 13:55:27] |
| User900285 - Posts: 94 |
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I did notice upon downloading the prerelease version 2370 that Pricesquawk was now finding the symbols again and working correctly. The symbols I use are on CME and CBOT with the Denali feed. Date Time Of Last Edit: 2022-03-20 13:55:51
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| [2022-03-21 09:22:41] |
| User438057 - Posts: 49 |
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I am on 2372 now and Pricesquawk finds NQ ans ES again, but not CL and FDAX
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| [2022-03-25 08:26:07] |
| Bango - Posts: 76 |
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On 2375 Pricesquawk doesn't find Bund and Eurostoxx. Dax is properly being loaded though. No problem with CL, GC as well. (Denali-only order routing CQG)
Date Time Of Last Edit: 2022-03-25 11:37:27
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| [2022-03-25 11:39:34] |
| Bango - Posts: 76 |
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A workaround is to set a dedicated instance on SC2348 with DTC server turned on
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| [2022-04-11 09:15:01] |
| User438057 - Posts: 49 |
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Reverted back to 2348, because with 2376(guess) during the use of it PS stops reconiziong NQ. BTW, I find the new seettings windows much better structured and intuitive compared to the old ones and would like to update again. Do you see a chance to get it resolved? Thanks |
| [2022-04-11 11:27:12] |
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We may be able to resolve this, in a limited way for existing users. We are making some progress on that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-16 12:26:43] |
| User472984 - Posts: 5 |
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Same issue -- just checking to see if a solution was found
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| [2022-06-16 12:35:10] |
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Regarding post #13, we have made an adjustment on your account related to this. We also need you to update to the latest Sierra Chart version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-16 21:26:14] |
| User438057 - Posts: 49 |
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Could you also make the adjustment on my account please. Regards |
| [2022-06-17 08:37:31] |
| Bango - Posts: 76 |
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the same for me please.
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| [2022-06-19 11:25:49] |
| Sierra_Chart Engineering - Posts: 17206 |
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Regarding post #15 and 16, this has already been done for your accounts. You need to update to the current version of Sierra Chart: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-19 15:08:33] |
| Bango - Posts: 76 |
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Eurex symbols don't load on v.2403. Reverted back to 2348 again
Date Time Of Last Edit: 2022-06-19 15:09:11
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| [2022-06-19 17:41:36] |
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We cannot allow EUREX data through the DTC protocol Server, assuming that is what you are referring to.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-19 17:42:41
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| [2022-07-08 23:16:51] |
| Bango - Posts: 76 |
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on 2411 with Rithmic connection Pricesquawk isn't working anymore... DTC Protocol server | Incoming connection from 127.0.0.1. | 2022-07-09 01:11:57.273 DTC client #2. 127.0.0.1 (1) | Creating socket. | 2022-07-09 01:11:57.275 DTC client #2. 127.0.0.1 (1) | New receive buffer size: 262144 | 2022-07-09 01:11:57.275 DTC client #2. 127.0.0.1 (1) | Allocated send buffers: 32 of 131072 bytes. | 2022-07-09 01:11:57.276 DTC client #2. 127.0.0.1 | Requested heartbeat interval: 10 | 2022-07-09 01:11:57.280 DTC client #2. 127.0.0.1 | Received logon request. | 2022-07-09 01:11:57.280 DTC client #2. 127.0.0.1 | Using relay server mode. | 2022-07-09 01:11:57.280 DTC client #2. 127.0.0.1 | Sent successful Logon response message to client. Username: Graham Glover. Result text: Connected to SC DTC Protocol server. Service=rithmic_v2.trading|SymbolSettings=rithmic_v2.trading | 2022-07-09 01:11:57.280 DTC client #2. 127.0.0.1 | Sending all symbols to relay client. | 2022-07-09 01:11:59.293 DTC client #2. 127.0.0.1 | Not sending FESX0922.EUREX security definition to the client. Market data not allowed to be relayed for symbol. | 2022-07-09 01:11:59.293 DTC client #2. 127.0.0.1 | Not sending CLQ2.NYMEX security definition to the client. Market data not allowed to be relayed for symbol. | 2022-07-09 01:11:59.293 DTC client #2. 127.0.0.1 | Not sending FGBM0922.EUREX security definition to the client. Market data not allowed to be relayed for symbol. | 2022-07-09 01:11:59.293 DTC client #2. 127.0.0.1 | Not sending GCQ2.COMEX security definition to the client. Market data not allowed to be relayed for symbol. | 2022-07-09 01:11:59.293 DTC client #2. 127.0.0.1 | Not sending MESU2.CME security definition to the client. Market data not allowed to be relayed for symbol. | 2022-07-09 01:11:59.293 DTC client #2. 127.0.0.1 | Not sending ZNU2.CBOT security definition to the client. Market data not allowed to be relayed for symbol. | 2022-07-09 01:11:59.293 DTC client #2. 127.0.0.1 | Not sending FDAX0922.EUREX security definition to the client. Market data not allowed to be relayed for symbol. | 2022-07-09 01:11:59.293 DTC client #2. 127.0.0.1 | Not sending FGBL0922.EUREX security definition to the client. Market data not allowed to be relayed for symbol. | 2022-07-09 01:11:59.293 DTC client #2. 127.0.0.1 | Not sending MNQU2.CME security definition to the client. Market data not allowed to be relayed for symbol. | 2022-07-09 01:11:59.293 DTC client #2. 127.0.0.1 | Not sending ESU2.CME security definition to the client. Market data not allowed to be relayed for symbol. | 2022-07-09 01:11:59.293 DTC client #2. 127.0.0.1 | Not sending YMU2.CBOT security definition to the client. Market data not allowed to be relayed for symbol. | 2022-07-09 01:11:59.293 DTC client #2. 127.0.0.1 | Not sending RTYU2.CME security definition to the client. Market data not allowed to be relayed for symbol. | 2022-07-09 01:11:59.293 |
| [2022-07-09 13:17:39] |
| Bango - Posts: 76 |
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Could you please tell me how alert sounds can be customized? Trying to troubleshoot Eurex issue with DTC protocol server via setting volume alerts on time and sales... |
| [2022-07-10 14:50:40] |
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We will check on post #20 now. Alert sounds are customized through the Global Settings >> General Settings >> Alerts: General Settings Window: Alerts (Global Settings >> General Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-11 13:13:02] |
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Regarding post #20 we do not observe this problem. Make sure you are running the current Sierra Chart version: Software Download: Fast Update Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And perform a Force Login: Sierra Chart - Software Login Instructions: Forced Login And login, with the same username that you posted with at post #20. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-26 11:51:15] |
| User550539 - Posts: 31 |
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Would you be able to make the adjustment on my account as well please? Thank you! |
| [2022-07-26 20:15:40] |
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This is already been done for your account. What exchanges are you looking to receive data for over the DTC protocol server?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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