Support Board
Date/Time: Mon, 10 Mar 2025 08:06:35 +0000
Time and sales keeps clearing by itself.
View Count: 537
| [2022-03-08 16:45:12] |
| User1293821 - Posts: 42 |
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Updated to version 2364 last night and my one ES time and sales continues to clear without me doing anything. I have attached the chart book and an image of which one it is because my other time and sales are unaffected.
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| Attachment Deleted.  Indexes EXE.Cht - Attached On 2022-03-08 16:44:48 UTC - Size: 61.14 KB - 165 views |
image.png| [2022-03-08 17:42:48] |
| User1293821 - Posts: 42 |
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Went back to version 2360 and no issues. It happened at least three times this morning on version 2364.
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| [2022-03-10 23:29:57] |
| Sierra_Chart Engineering - Posts: 18725 |
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We do not know why this is the case. It does not make sense to us.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-10 23:38:45] |
| User1293821 - Posts: 42 |
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Same. I haven't had the issue since that day. Just wanted to let you know in case others were experiencing similar things.
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| [2022-03-14 18:58:51] |
| User1293821 - Posts: 42 |
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An update. I started to experience this on version 2360 as well. It only seems to do it on historical charts and not intraday charts.
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