Support Board
Date/Time: Sun, 09 Mar 2025 20:44:45 +0000
Data service
View Count: 420
| [2022-03-02 22:51:30] |
| User499264 - Posts: 1 |
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Infinity Futures is my broker, and I have an auto-pay plan on Sierra charts, which apparently are not working with Transact data feed any longer. I just updated to the current Sierra version, but now am getting a delayed version of Sierra when I load it, tho I am paying $26/mo fee for the charts. Can I simply pay the data service fees with your compatible service and have the charts functional again on real time. I only need the CME group data for equity futures, currency futures, oil, gold and silver futures. What would be my cost for the data to get real time with my current Sierra chart subscription, and would anything else need to change?? How would I go about getting this done?? BTW, I will not be needing to trade on the Sierra charts themselves, as I will continue to use the Infinity Futures DOM for order placement as my broker of choice. Please explain, and thank you! Non-professional trader.
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| [2022-03-02 23:10:32] |
| John - SC Support - Posts: 38516 |
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The issue is that you need to downgrade to version 2353 or lower. As of version 2354 we no longer have support for Infinity/TransAct in the software. Refer to the information here: Information for Transact Users for Versions 2354 and Higher Refer to the following for how to downgrade to a specific version: Software Download: Full Control Rollback Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-04 10:23:45] |
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What would be my cost for the data to get real time with my current Sierra chart subscription, and would anything else need to change?? You need to change to Service Package 10, and pricing is here:Description of Service Packages and Pricing And then you need to follow through the Denali Exchange Data Feed instructions here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* However, you do need to confirm you have a funded trading account and it will no longer be possible to use Transact for this. So we recommend this solution: Easy Solution to CME Funded Trading Account Requirement You really should look at moving to a different broker. You are going to save commissions, and have superior trading functionality. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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