Support Board
Date/Time: Sun, 16 Mar 2025 08:43:30 +0000
Unhandled Exception in Chart Window
View Count: 647
| [2022-03-01 21:23:02] |
| Gary Number 2 - Posts: 131 |
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On my daily ES historical chart, since updating to v.2363, I get the following error message when I click anywhere on the chart. I cannot access the chart's shortcut menu by right clicking on the chart. F.US.EPH22 [CBV] Daily #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 123, wParam: 197734, lParam: -76938514 | 2022-03-01 13:21:04.085 *
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| [2022-03-01 21:36:36] |
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Send us the Chartbook you are using and we will test this. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile And let us know the chart number you are right clicking on. That will be on the top of the chart after the #. Also, you will need to restart Sierra Chart at this time. And make sure to enable the Safe Mode option on the login window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-01 21:57:04] |
| Gary Number 2 - Posts: 131 |
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The chart # is #1 (F.US.EPH22). If I change the symbol from F.US.EPH22, the exception does not occur. The exception in the attached cht. is occurring in my second sub-instance of Sierra Chart. I am now logged in under safe mode - thank you.
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Private File |
| [2022-03-01 22:30:41] |
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We do see an issue. We are looking into it. It is not a problem on your side. There is something graphics related. Related to OpenGL causing this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-01 22:31:02
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| [2022-03-02 00:45:29] |
| Gary Number 2 - Posts: 131 |
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This is no longer an issue for me. I deleted and remade the chart. FYI, OpenGL is not turned on for me in Graphics Settings Global if that helps you. I'm unsubscribing to the thread. Thank you
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| [2022-03-02 08:38:28] |
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There still is a problem we need to resolve.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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