Support Board
Date/Time: Sun, 09 Mar 2025 15:03:16 +0000
Data issue
View Count: 633
| [2022-02-26 18:09:23] |
| Pervez Virani - Posts: 4 |
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Hi SC, I am not getting data on my account. I am with Transact but I heard they have been bought out by Ninja trader. I tried to follow the steps that you sent over. It is still not working. Can you assist me? Thank you, PV |
| [2022-02-27 15:44:53] |
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Yes we would like to move you to a broker supporting our Teton order routing service which utilizes our Denali data feed: Sierra Chart Teton Futures Order Routing This will provide you the best level of service and support. We can have someone contact you about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-27 15:45:02
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| [2022-02-28 14:12:08] |
| Stage 5 Trading - Posts: 155 |
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Hi Pervez, I am sorry to hear about your connection issues with Transact. As a former Infinity Broker I fully understand the trials and tribulations of changing brokerage firms and no longer being able to use the Transact AT. With that being said, Stage 5 takes great pride in helping Transact/Infinity traders transition as seamlessly as possible. Personally, I believe the best solution would be to switch to Sierra Teton Order Routing with Denali for real time and historical data. This is all maintained by Sierra directly, which I feel provides great benefits to traders as Sierra can focus on enhancements instead of maintenance of other third party order routing feeds. In addition, I feel it is the best overall quality and value for traders. If you open an account at Stage 5 using Sierra Chart Teton Order Routing, you will receive $0.20 per side commissions on the micros and $0.45 commissions on non micros plus exchange and regulatory fees. Please feel free to contact us and we will gladly assist you with any questions you may have and/or the process of transitioning your account and hopefully helping you improve your current trading solution. We would be able to provide some DOM chartbook layouts that will hopefully be more in line with what you are accustomed to. In addition, we would be more than happy to have a remote session to help get you setup with the new layouts. If you have questions or would like to speak to an assigned personal broker for details, please call us at 1-312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ If you are ready to move to the Teton Order Routing solution right away, we invite you to complete an application by clicking the blue button at the top of the https://stage5trading.com/ page that says Introducing Sierra Chart Teton Order Routing - Click Here to Open an account Thank you, Anthony Giacomin Stage 5 Trading Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. Date Time Of Last Edit: 2022-02-28 14:12:29
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