Support Board
Date/Time: Tue, 26 Nov 2024 08:43:11 +0000
Intraday charts blank
View Count: 1521
| [2014-04-16 19:50:33] |
| User41567 - Posts: 4 |
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New installation - can receive Daily chart data but Intraday charts are blank Charts say Symbol not found Have ThinkorSwim/TDAmeritrade for data Reviewed FAQs and Help files - was not able to find anything that helped. |
| [2014-04-16 21:58:45] |
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You need to follow the TD Ameritrade set up instructions here: http://www.sierrachart.com/index.php?l=doc/AmeriTrade.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-17 00:23:47] |
| User41567 - Posts: 4 |
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I guess I should have mentioned that I followed the install instructions the first time thru. Went thru it again, exactly as described, but still no data on the intraday charts. Still getting Symbol not found.
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| [2014-04-17 00:45:17] |
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Restart Sierra Chart, open a chart and then post a copy of the Message Log, by following these instructions here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-17 01:17:54] |
| User41567 - Posts: 4 |
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Software version: 1115 | 2014-04-16 21:02:26 Usage end date: 2014-05-01 | 2014-04-16 21:02:26 Enabled for: Sierra Chart Historical Data Service. | 2014-04-16 21:02:26 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-04-16 21:02:26 Active service: TD Ameritrade | 2014-04-16 21:02:26 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-04-16 21:02:26 2014-04-16 21:02:26 Local computer clock time | 2014-04-16 21:02:26 2014-04-17 01:02:26 GMT time | 2014-04-16 21:02:26 2014-04-16 21:02:26 Time zone adjusted time | 2014-04-16 21:02:26 Time difference to server time: 3 seconds. | 2014-04-16 21:02:26 Program path: C:\SierraChart\ | 2014-04-16 21:02:26 Data Files path: C:\SierraChart\Data\ | 2014-04-16 21:02:26 OS Version Number: 6.1 | 2014-04-16 21:02:26 Checking for new symbol settings for tda | 2014-04-16 21:02:26 Symbol settings are up-to-date for tda | 2014-04-16 21:02:26 TD Ameritrade: Connecting. | 2014-04-16 21:02:31 Logging in... (Step 1 of 3) | 2014-04-16 21:02:31 TD Ameritrade: Authorized for streamer data. | 2014-04-16 21:02:31 TD Ameritrade: Getting streamer information. (Step 2 of 3) | 2014-04-16 21:02:31 TD Ameritrade: Requesting message key for account activity streamer (Step 3 of 3) | 2014-04-16 21:02:32 TD Ameritrade: Requesting account balance data. Connection will be complete once received. | 2014-04-16 21:02:32 TD Ameritrade: Connected. | 2014-04-16 21:02:32 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\[ESM4.scid | 2014-04-16 21:02:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\[ZB.scid | 2014-04-16 21:02:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\[ZBM4.scid | 2014-04-16 21:02:33 TD Ameritrade - Starting real-time market data updates for: /ESM4 | 2014-04-16 21:02:33 HD Request # 2 - Downloading Historical Daily chart data for ESM14. Starting date: 2014-04-16. Service: tda | 2014-04-16 21:02:33 HD Request # 2 - Requesting historical Daily data for ESM14 starting at 2014-04-15 | 2014-04-16 21:02:33 TD Ameritrade - Starting real-time market data updates for: /ZBM4 | 2014-04-16 21:02:33 HD Request # 3 - Downloading Intraday chart data for /ZBM4 to the file [ZBM4.scid. Service: tda | 2014-04-16 21:02:33 HD Request # 3 - Download start Date-Time: 00:00:00.0 | 2014-04-16 21:02:33 HD Request # 3 - Requesting 186 days of historical Minute data. | 2014-04-16 21:02:33 TD Ameritrade - Starting real-time market data updates for: /ZB | 2014-04-16 21:02:33 HD Request # 3 - Error downloading historical Intraday data for /ZBM4. Data acquisition failed for 1 of 1 requests.Error retrieving data. | 2014-04-16 21:02:33 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /ZBM4 | 2014-04-16 21:02:33 HD Request # 3 - Intraday download COMPLETE for /ZBM4 | 2014-04-16 21:02:33 Real-time Intraday chart data file updates started for /ZBM4 | 2014-04-16 21:02:33 HD Request # 4 - Downloading Intraday chart data for /ZB to the file [ZB.scid. Service: tda | 2014-04-16 21:02:33 HD Request # 4 - Download start Date-Time: 00:00:00.0 | 2014-04-16 21:02:33 HD Request # 4 - Requesting 186 days of historical Minute data. | 2014-04-16 21:02:33 HD Request # 2 - Receiving historical Daily data for ESM14 starting at 2014-04-15 | 2014-04-16 21:02:34 Writing historical Daily data for ESM14 to the file ESM14.dly | 2014-04-16 21:02:34 HD Request # 2 - Received 3 records from 2014-04-15 00:00:00 to 2014-04-17 00:00:00 (3.0 days) and wrote 2 records for ESM14 | 2014-04-16 21:02:34 HD Request # 2 - Daily download COMPLETE for ESM14 | 2014-04-16 21:02:34 HD Request # 4 - Error downloading historical Intraday data for /ZB. Data acquisition failed for 1 of 1 requests.Error retrieving data. | 2014-04-16 21:02:34 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /ZB | 2014-04-16 21:02:34 HD Request # 4 - Intraday download COMPLETE for /ZB | 2014-04-16 21:02:34 Real-time Intraday chart data file updates started for /ZB | 2014-04-16 21:02:34 HD Request # 5 - Downloading Intraday chart data for /ESM4 to the file [ESM4.scid. Service: tda | 2014-04-16 21:02:34 HD Request # 5 - Download start Date-Time: 00:00:00.0 | 2014-04-16 21:02:34 HD Request # 5 - Requesting 186 days of historical Minute data. | 2014-04-16 21:02:34 HD Request # 5 - Error downloading historical Intraday data for /ESM4. Data acquisition failed for 1 of 1 requests.Error retrieving data. | 2014-04-16 21:02:34 HD Request # 5 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /ESM4 | 2014-04-16 21:02:34 HD Request # 5 - Intraday download COMPLETE for /ESM4 | 2014-04-16 21:02:34 Real-time Intraday chart data file updates started for /ESM4 | 2014-04-16 21:02:34 TD Ameritrade: Streamer request #8 sent. | 2014-04-16 21:02:34 TDA Streamer Server Response: STREAMER_SERVER_ID. Additional text: 02-3 | 2014-04-16 21:02:34 |
| [2014-04-17 03:24:10] |
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We see you are using futures symbols. Could you please read over step number 12 about this here: http://www.sierrachart.com/index.php?l=doc/AmeriTrade.php#SetupInstructions For futures, you will need to use one of the other supported futures trading services which Sierra Chart supports, or use the Sierra Chart Exchange Data Feed for market data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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