Support Board
Date/Time: Tue, 26 Nov 2024 08:51:59 +0000
Messy TradeDOM levels
View Count: 1395
| [2014-04-15 19:38:07] |
| User11942 - Posts: 298 |
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Hi SC, got the problem with TF ladder today... please see attached screens. How to fix that? Ver. 1118, IB data feed for this symbol. Thanks.
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 TF_DOM_1.png / V - Attached On 2014-04-15 19:33:54 UTC - Size: 115.14 KB - 474 views TF_DOM_2.png / V - Attached On 2014-04-15 19:34:02 UTC - Size: 119.06 KB - 433 views |
| [2014-04-15 19:45:52] |
| User11942 - Posts: 298 |
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If I open a new ladder, I get even worse picture.
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| TF_DOM_3.png / V - Attached On 2014-04-15 19:45:10 UTC - Size: 110.33 KB - 446 views |
| [2014-04-15 20:51:42] |
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You just need to select File >> Disconnect and then File >> Connect to Data Feed. This resets the market depth data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-15 20:53:24] |
| User11942 - Posts: 298 |
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Thanks, it worked.
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| [2014-04-15 21:40:41] |
| User11942 - Posts: 298 |
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Hah, but a reconnection removes all recent bid/ask data from the ladder... Hope you can find a fix for the root of the problem...
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| [2014-04-15 21:56:12] |
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We did implement a solution previously, but then it created this problem: Problem with market depth desapearing So we removed the solution in the recent releases. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-15 21:56:26
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| [2014-04-15 22:08:50] |
| User11942 - Posts: 298 |
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Interesting... Honestly, I did never see such a problem with a ladder until today. Now it seems to be OK but markets are already closed. I'll update you in this thread anytime soon if the problem appears again.
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| [2014-04-16 20:36:45] |
| User11942 - Posts: 298 |
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Just FYI, got it again today.
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