Support Board
Date/Time: Mon, 10 Mar 2025 17:04:56 +0000
Missing data during shutdown
View Count: 716
| [2022-02-16 09:23:02] |
| User736551 - Posts: 8 |
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Good morning, I found missing data during the software shutdown (the price action seems correct but the volumes are out of order and the delta is cleared). Could you give me directions on how to resolve please?https://www.sierrachart.com/image.php?Image=1645003233378.png |
| [2022-02-16 10:13:31] |
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Refer to the version notes here for version 2351 regarding this: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2351 You will need to use the Denali Exchange Data Feed for data: Denali Exchange Data Feed And then you cancel exchange fees that you pay through your broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-21 08:49:10] |
| User736551 - Posts: 8 |
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Good morning, I updated to version 2357 but the problem is not solved: https://www.sierrachart.com/image.php?Image=1645433120882.png Could we try something else? Best regards. |
| [2022-02-21 16:03:06] |
| John - SC Support - Posts: 38541 |
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The only solution is to use the Denali Exchange Data Feed. Refer to the information here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-21 16:20:41] |
| User736551 - Posts: 8 |
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Ok switch to Denali but considering that I have already paid for Service Pack 5 until June and price now I see is the same for Service Pack 10, can you keep that payment and let me upgrade to Service Pack 10?
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| [2022-02-21 17:44:55] |
| John - SC Support - Posts: 38541 |
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When you change Service Packages we just adjust the End-Date of your Usage Time. Therefore, if you change between packages of the same cost, then your End-Date will not change. -- To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-22 15:17:14] |
| User736551 - Posts: 8 |
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I passed to SP 11 and DENALI but at the moment you just allow me simulated trading.. I have a trading account with AMP Futures (the same I already use before), what I have to do to restart real trading? I also see an action result warning in my account control panel but I can't understand what does it mean.. Could you help me please? Best regards. |
 Cattura.PNG / V - Attached On 2022-02-22 15:16:24 UTC - Size: 33.75 KB - 146 views Attachment Deleted. |
| [2022-02-22 17:03:40] |
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In this case you need to set Sierra Chart to use CQG. Refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-22 17:08:50] |
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@User736551: As for the blank action result. Is this always showing on your account? Or after a certain action?
Sierra Chart Support |
| [2022-02-22 17:31:51] |
| User736551 - Posts: 8 |
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Now everything seems ok, after switching Sierra Chart to use CQG as suggested I can make real trading and I don't see blank action result anymore. Thanks a lot. Best regards
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| [2022-02-22 17:36:27] |
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Regarding the blank Action Result, this is resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-01 12:57:59] |
| User736551 - Posts: 8 |
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Good morning, today I see missing data about EPM22 (any data from yesterday closing until today's login) No problem instead about ENQM22 (which works correctly). Could you checkit please? Best regards. |
| [2022-04-01 17:36:22] |
| John - SC Support - Posts: 38541 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-01 19:07:05] |
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Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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