Support Board
Date/Time: Sun, 09 Mar 2025 14:13:12 +0000
NOTICE: MESSAGE LOG SENT AS PER ENGINEERING'S REQUEST.
View Count: 659
| [2022-02-15 19:37:32] |
| User725605 - Posts: 60 |
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RHITMIC DATA ISSUE – NO FULL CHARTS – MESSAGE LOG SENT TO ENGINEERING AS PER YOUR REQUEST. Review: I have an active Service Package 10 -- paid in advance for six months. I have Denali Data. In my Data Trade Service Settings, I have set to RHITMIC, and all other pertinent boxes are correct according to Sierra instructions. My AGREEMENTS - Uniform Subscriber, CME NON-Professional Certification, and a documented Trading Account Number provided, are all done, and status shows as - "ACCEPTED." I am currently charting on lower time frames - but - I do not have full chart data on larger time frames. I strongly suspect when a contract month rollsover that my data will start once again with ONE bar and build from there. YOUR INSTRUCTIONS TO ME – BELOW. [2022-02-15 13:31:11] #2 Sierra Chart Engineering [Direct Messages] - Posts: 100684 Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog |
| [2022-02-15 19:39:58] |
| User725605 - Posts: 60 |
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RHITMIC DATA ISSUE – NO FULL CHARTS – MESSAGE LOG SENT TO ENGINEERING AS PER YOUR REQUEST. Review: I have an active Service Package 10 -- paid in advance for six months. I have Denali Data. In my Data Trade Service Settings, I have set to RHITMIC, and all other pertinent boxes are correct according to Sierra instructions. My AGREEMENTS - Uniform Subscriber, CME NON-Professional Certification, and a documented Trading Account Number provided, are all done, and status shows as - "ACCEPTED." I am currently charting on lower time frames - but - I do not have full chart data on larger time frames. I strongly suspect when a contract month rollsover that my data will start once again with ONE bar and build from there. YOUR INSTRUCTIONS TO ME – BELOW. [2022-02-15 13:31:11] #2 Sierra Chart Engineering [Direct Messages] - Posts: 100684 Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog |
| [2022-02-15 21:14:47] |
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Thank you for the log. Can you tell us what this setting is set to?: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxHistoricalIntradayDaysToDownload Make sure to set to at least 60. And go to the chart and select this from the main menu Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-26 12:58:11] |
| IAMSPARTACUS - Posts: 36 |
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Hey, I just sent a log to you as per requested by my window pop up. I updated my platform to the latest version and it said "installed wither errors, send log." What do I do from here?
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| [2022-02-26 23:15:15] |
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Most likely you can safely disregard the error. Sometimes that message will show but it does not really indicate, there was a final error. But just one was encountered during the process and then there was a retry and then success. What is the version you are running. You can check this through Help >> About. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-27 02:27:30] |
| IAMSPARTACUS - Posts: 36 |
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Oh, okay! Thanks. I upgraded to 2353 and will be running that one.
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