Support Board
Date/Time: Tue, 26 Nov 2024 06:50:18 +0000
I can't get CTS data to load
View Count: 1203
| [2014-04-14 14:46:04] |
| User68678 - Posts: 2 |
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I am trying to load ES charts using my CTS data feed in Sierra Chart. IT was working until last friday. But from today, The data is not downloading. Here is the error log I get. Can you please tell me what is wrong. =================================================================================== Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2014-04-14 10:45:13 The network socket is connected. | 2014-04-14 10:45:13 Starting SSL connection on the socket. | 2014-04-14 10:45:13 SSL socket is connected. | 2014-04-14 10:45:13 CTS FIX Historical Data: Sending the Logon message. | 2014-04-14 10:45:14 CTS FIX Historical Data: Connected to Historical data server. | 2014-04-14 10:45:14 CTS T4: Sending security definition request for symbol ES.20140600.DLCME_Eq | 2014-04-14 10:45:14 HD Request # 11 - Error downloading historical Intraday data for ES.20140600.DLCME_Eq. Security definition not found | 2014-04-14 10:45:15 HD Request # 11 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES.20140600.DLCME_Eq | 2014-04-14 10:45:15 HD Request # 11 - Intraday download COMPLETE for ES.20140600.DLCME_Eq | 2014-04-14 10:45:15 Real-time Intraday chart data file updates started for ES.20140600.DLCME_Eq | 2014-04-14 10:45:15 Symbol Error - ES.20140600.DLCME_Eq is unknown, unavailable, or improperly formatted. Security definition not found | 2014-04-14 10:45:15 CTS T4: Received 5 security definitions for underlying symbol ES | 2014-04-14 10:45:15 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\SP.20140600.DLCME_Eq.scid | 2014-04-14 10:45:26 CTS T4 - Starting real-time market data updates for: SP.20140600.DLCME_Eq | 2014-04-14 10:45:27 HD Request # 12 - Downloading Intraday chart data for SP.20140600.DLCME_Eq to the file SP.20140600.DLCME_Eq.scid. Service: cts | 2014-04-14 10:45:27 Compressing file: C:\SierraChart\SierraChartTransActMA\Data\SP.20140600.DLCME_Eq.scid. This may take a while... | 2014-04-14 10:45:27 HD Request # 12 - Download start Date-Time: 00:00:00.0 | 2014-04-14 10:45:27 CTS T4: Sending security definition request for symbol SP.20140600.DLCME_Eq | 2014-04-14 10:45:28 HD Request # 12 - Error downloading historical Intraday data for SP.20140600.DLCME_Eq. Security definition not found | 2014-04-14 10:45:28 HD Request # 12 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SP.20140600.DLCME_Eq | 2014-04-14 10:45:28 HD Request # 12 - Intraday download COMPLETE for SP.20140600.DLCME_Eq | 2014-04-14 10:45:28 Real-time Intraday chart data file updates started for SP.20140600.DLCME_Eq | 2014-04-14 10:45:28 Symbol Error - SP.20140600.DLCME_Eq is unknown, unavailable, or improperly formatted. Security definition not found | 2014-04-14 10:45:28 CTS T4: Received 1 security definitions for underlying symbol SP | 2014-04-14 10:45:28 ============================================================================================================================= |
| [2014-04-14 16:52:32] |
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This has been solved. Update to the latest prerelease following these instructions: https://www.sierrachart.com/index.php?l=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-14 19:19:11] |
| User68678 - Posts: 2 |
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THank you. It solved my issue. I appreciate it
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