Support Board
Date/Time: Thu, 06 Mar 2025 21:59:28 +0000
Denali problem / only top of book visible
View Count: 619
| [2022-02-09 18:09:20] |
| MatZer0 - Posts: 36 |
|
Hi, I was not using my Sierra for a week and services expired during that time Now I'm back, re-subscribed, but: 1. I can only see top of book data for CME futures that probably comes from my execution feed 3. But when I log in I see "Account Notes/Actions Required" with link to the page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices#RecentlyDeactivatedRecurringServices 3. When I click on that link I see: "2022-03-01 2022-03-01 Monthly (Calendar Month) 11.00 Denali - Activated Exchange: CME with Market Depth for nonprofessional Trading accounts" and near the bottom: "No Deactivated Recurring Service." 4. Each restart Sierra shows message that Denali was deactivated, but when I click on the link in your panel everything looks activated Either there is some glitch with Denali renewal status or I miss something that I need to click Please advise how can I restore full access to my services |
| [2022-02-09 19:02:08] |
| |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-10 20:21:25] |
| MatZer0 - Posts: 36 |
|
One more restart after contacting you and the problem was solved. Thank you
|
To post a message in this thread, you need to log in with your Sierra Chart account: