Support Board
Date/Time: Thu, 06 Mar 2025 19:08:49 +0000
[Locked] - RIVN-NQTV and RBLX-NQTV: No daily/historical data
View Count: 691
| [2022-02-04 16:51:19] |
| frozentundra - Posts: 94 |
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I am not able to fetch daily or historical data for two specific symbols: RIVN-NQTV and RBLX-NQTV. Is this on my end or is anyone else able to repro this on their end? I've tried deleting the daily (and intraday) files, "delete and redownload", as well as "translate to current service" menu items but it hasn't resolved the missing daily data. Thank you in advance. |
| [2022-02-04 18:14:46] |
| User220914 - Posts: 239 |
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what formula are you using exactly? i would go to the custom symbols literature and FOLLOW EVERY EXACT STEP line by line.. then disconnect from data feed and re connect to data feed and it should work. make sure it is not in a second instance needs to be in your main instance to start. |
| [2022-02-04 19:11:19] |
| frozentundra - Posts: 94 |
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@User220914 - Are you able to load a daily chart for RIVN-NQTV and RBLX-NQTV? what formula are you using exactly?
Formula? Not sure what you're referring to, I'm not using any formulas. I've tried disconnecting and reconnecting as well. This is my one and only instance. I can check the Custom Symbols but it wouldn't make sense why these two don't work but the rest of the new NQTV symbols do load. |
| [2022-02-04 19:21:02] |
| frozentundra - Posts: 94 |
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RESOLVED - "Update From Server" didn't contain the specific RIVN-NQTV or RBLX-NQTV records. Creating them manually from an existing one and updating the values to reflect the underlying, and then using "Delete data and redownload" worked. Looks like you need specific NQTV records for each symbol otherwise it won't pull historical data, despite using Update From Server. |
| [2022-02-07 16:09:21] |
| Sierra_Chart Engineering - Posts: 18669 |
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We will resolve this issue. You definitely do not need to add custom symbol settings for these. There is a symbol translation issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-07 16:09:38
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