Support Board
Date/Time: Thu, 06 Mar 2025 16:11:21 +0000
dosent work
View Count: 511
| [2022-02-03 19:17:27] |
| TOM GEVA - Posts: 2 |
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hi. i just downloaded the softwere and payd for the service. but it dosent work
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| [2022-02-03 20:12:00] |
| John - SC Support - Posts: 38439 |
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What exactly is not working? Are you able to login? Is it a problem with a connection to your trading service? Do you know how to open a chart? Refer to the instructions at the following link for how to get started using Sierra Chart: Getting Started, Opening Charts and Basic Trading: Open A Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-03 21:39:01] |
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Yes open a chart, and first symbol we recommend you use if you are interested in futures is: MESH22-CME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-04 12:09:56] |
| TOM GEVA - Posts: 2 |
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yes/but i dont have real time/only delyed and when i try to load my friendes chartbook it dosent work can please some call me and help i can pay for this service |
| [2022-02-04 16:10:55] |
| John - SC Support - Posts: 38439 |
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You have delayed data because you have not completed all the setup steps to get the data from us. What are the exchanges for which you are wanting to have real-time data? With regards to your friends chartbook, refer to the following for how to deal with a chartbook from an outside source, starting with Step #7: Chartbooks (Workspaces): Sharing a Chartbook with Another User or Copying it to Another Installation Be sure you update the Symbols as specified in Step 10, you can do this by selecting Edit >> Translate Symbols to Current Service. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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