Support Board
Date/Time: Thu, 06 Mar 2025 16:37:27 +0000
Real Time data
View Count: 561
| [2022-02-03 19:15:11] |
| User487712 - Posts: 1 |
|
Hi, I am not getting real time data. The charts are not moving at all. Until yesterday they were working fine. When i open the charts, they are displaying this sign: Symbol is unknown. I already cheked my balance and follow the steps posted on sierra chart when this sign appears but it dindt work. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=60836 |
| [2022-02-03 19:30:54] |
| John - SC Support - Posts: 38444 |
|
It looks like you are having an issue connecting to TransAct. We have seen a lot of this lately, but it is not something we have any control over. Refer to the following: *Important* Priority Message to Transact Users -- In the meantime, to access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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